Service Coordinator

About Sulzer

Sulzer is a respected engineering firm renowned for its heritage of innovation. As a member of our global team, you will enhance your professional skills and contribute to delivering innovative solutions that foster a prosperous, sustainable future.

Role Overview

The Service Coordinator is primarily responsible for managing outstanding receivables and maintaining detailed records of collection activities. This position requires proactive communication with customers, assessment of account statuses, and support to ensure timely payments. The goal is to sustain cash flow, reduce Days Sales Outstanding (DSO), resolve disputes, and collaborate with internal departments to address billing or service issues that may influence payment schedules.

Key Responsibilities

• Engage customers through phone and email to follow up on overdue invoices and secure payments.
• Conduct account reconciliation by verifying payments and resolving discrepancies.
• Negotiate payment arrangements with customers to settle outstanding debts.
• Prepare and submit daily and weekly aging reports and identify high-risk accounts for management review.
• Propose process improvements aimed at refining the accounts receivable collection procedures.
• Keep accurate documentation of all collection activities and customer communications.

Qualifications and Skills Required

• Holds a bachelor's degree in Accounting, Finance, or Business Administration.
• Previous experience in credit, collections, or accounts receivable functions.
• Excellent communication abilities, both written and verbal, along with negotiation and customer service capabilities.
• Competent with accounting software such as QuickBooks, SAP, or Oracle, and advanced MS Excel skills.
• Fluency in both Arabic and English languages.

Benefits

• Attractive growth opportunities, a competitive salary package, and participation in the company bonus scheme.
• A positive and supportive work environment.

Diversity and Inclusion

Sulzer is committed to equal employment opportunities and embraces a diverse workforce. We foster an inclusive workplace culture.

Recognition

We are honored to be recognized as a Top Employer 2026 in multiple countries, including Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK, and the USA.