Service Coordinator
M Intergraph Systems Private Limited
Jaipur, Rajasthan, India · Full Time
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- Experience
- 1–3 yrs
- Salary
- INR 25,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
M Intergraph Systems Pvt. Ltd. is seeking a Service Coordinator based in Jaipur or Delhi to oversee and manage service operations. This role involves ensuring smooth coordination between field engineers, vendors, internal teams, and clients to address service requests, resolve issues, and maintain service documentation.
Key Responsibilities
- Manage daily collaboration with field engineers regarding service activities, site visits, and troubleshooting.
- Work closely with vendors for procurement of hardware, spare parts, and obtaining technical assistance.
- Handle client and vendor service requests, complaints, and ensure timely follow-ups.
- Monitor service tickets, engineer appointments, site visit reports, and maintain accurate service records.
- Guarantee prompt allocation and completion of service calls.
- Coordinate effectively among internal teams, field staff, vendors, and clients to enable efficient service delivery.
- Follow up on unresolved service issues to ensure they are addressed promptly.
- Prepare daily and weekly service performance reports and maintain organized documentation.
Required Qualifications and Skills
- 1 to 3 years of experience in service coordination, technical coordination, or related roles in the hardware or IT sector.
- Proven experience in coordinating with vendors and field engineers.
- Good understanding of computer hardware, IT products, peripherals, or similar technical services.
- Strong verbal and written communication abilities, with interpersonal skills.
- Effective follow-up and multi-tasking abilities to prioritize multiple service requests.
- Basic proficiency with MS Excel, Word, and email communications.
- Strong problem-solving abilities and organizational skills.
- Comfortable interacting and coordinating with clients, vendors, and field engineers.
Preferred Industry Experience
Candidates with backgrounds in IT hardware, system integration, networking, CCTV, or IT services are preferred.
Compensation
The position offers a monthly salary range between INR 25,000 and 30,000.