Service Consultant

About Us

ANZ is dedicated to fostering thriving communities by enhancing the financial wellbeing and sustainability of millions of customers. We are committed to shaping a better future where people and households prosper.

About The Role

The Service Consultant plays a crucial role in delivering outstanding customer experiences by efficiently managing financial transactions and identifying additional customer needs to refer appropriately. This role embraces the evolving nature of banking, offering opportunities for learning and growth while supporting our mission.

Work Details

• Role type: Casual with full-time employment and onsite presence in Auckland.
• Flexible working hours that align with business needs.

Key Responsibilities

• Provide exceptional customer service aligned with ANZ’s service standards at every interaction.
• Process customer financial transactions swiftly and precisely while engaging meaningfully using tools such as NBC to understand customer needs.
• Build and maintain productive working relationships and contribute effectively to team goals.
• Manage cash handling tasks accurately and efficiently, adhering to bank policies.
• Ensure compliance with ANZ and branch policies, including maintaining appropriate cash levels, coordinating cash deliveries and returns, and optimizing teller cash management.

Desired Skills and Qualifications

• Strong focus on customer service and relationship management.
• Excellent communication and interpersonal abilities.
• Preferred: understanding of compliance requirements, some sales experience, and computer proficiency.
• We value a growth mindset and encourage applicants with most of these competencies to apply.

Why Join ANZ?

Joining ANZ means becoming part of a supportive workplace community dedicated to shared success and diverse inclusion. We offer flexible work arrangements, various benefits including wellbeing services, and product discounts. Our commitment to diversity includes a multi-year Te Ao Māori Strategy to better reflect New Zealand's communities and foster inclusion through affinity networks.

Equal Opportunity and Support

We welcome applications from all individuals and are happy to discuss adjustments to the recruitment process or role. Candidates with disabilities or specific access needs are encouraged to let us know how we can assist.

Additional Information

This role is based in Auckland with casual employment status and flexible working aligned with business requirements. The job posting expires on 28 August 2026 at 11:59 pm NZ time.