Service Catalog Specialist

Job Overview

We are seeking a seasoned Service Catalog Specialist to join our team in Riyadh, Saudi Arabia. The successful candidate will be responsible for developing, constructing, and maintaining the IT service catalog to ensure all offerings are precisely defined, thoroughly documented, and aligned with organizational business objectives.

Key Responsibilities

• Create and manage the comprehensive IT service catalog throughout the company.
• Ensure all service entries are clearly articulated, formally documented, and meet business requirements.
• Collaborate with service owners, IT departments, and business stakeholders to revise service descriptions, service level agreements (SLAs), and pricing details.
• Maintain compliance with ITIL, ISO, or comparable service management frameworks.
• Conduct regular reviews and updates of the catalog to adapt to service, process, and technological changes.
• Support areas including service request management, service portfolio management, and demand management.
• Provide training for IT personnel and end users on effective catalog utilization.
• Monitor service catalog performance metrics and implement ongoing enhancements.
• Compile reports and visual dashboards regarding catalog status and user adoption.
• Coordinate efforts with service level and change management teams to ensure alignment and consistency.

Qualifications and Requirements

• Possess a bachelor's degree in an IT-related field.
• Minimum of seven years of experience in IT service management, concentrating on service catalog administration.
• Hold an ITIL, ISO, or equivalent certification in service management.
• Strong understanding of ITIL service lifecycle, service portfolio management, and industry best practices for service catalogs.
• Practical experience with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management.
• Excellent skills in documentation, communication, and managing stakeholder relationships.
• Capable of working onsite in Riyadh.
• Proficiency in both Arabic and English languages is preferred.