Service Advisor

About Al-Futtaim Automotive

Originating in the 1930s as a trading firm, Al-Futtaim Group is now a leading diversified private business headquartered in Dubai, UAE. The group includes automotive, financial services, real estate, retail, and healthcare divisions, and employs over 35,000 people across more than 20 countries in the Middle East, Asia, and Africa. Partnering with over 200 globally respected brands, the company thrives on entrepreneurship and a strong customer focus, continually adapting to meet evolving client needs in its communities.

Al-Futtaim Automotive stands as a prominent division with operations in 10 countries, specializing in distribution, manufacturing, leasing, and aftersales services for renowned automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. The company prioritizes customer-centric innovation, quality, and value, aiming to lead in custom mobility solutions with world-class omni-channel experiences. Supported by a workforce of 9,000, Al-Futtaim Automotive fosters career growth and talent empowerment.

Role Overview

The Service Advisor position based at the Quick Service Center is essential for managing client interactions and facilitating successful service delivery. Responsibilities include welcoming customers, compiling accurate job cards, providing detailed service estimates, managing monetary transactions including cash and petty cash, and ensuring customer satisfaction post-service. Strong communication skills and cultural sensitivity are necessary to address customer concerns efficiently and maintain smooth service operations in a dealership atmosphere.

Key Responsibilities

• Greet customers promptly and courteously upon arrival.
• Gather and document customer requests and feedback with empathy and precision.
• Identify and convey detailed complaint symptoms to aid technical resolution.
• Explain job orders and pricing estimates clearly to clients.
• Return vehicles to customers personally, offering detailed invoice explanations.
• Create and manage service job cards systematically.
• Ensure a sufficient number of repair orders are processed timely.
• Oversee workshop workflow and communicate realistic vehicle delivery timelines.
• Monitor ongoing repairs, seek approvals for extra services as required.
• Handle all cash transactions meticulously within 24 hours.
• Maintain and control cash desk operations with accurate documentation.
• Organize petty cash vouchers, ensuring proper filing and reconciliation.
• Regularly deposit cash into the bank and keep detailed deposit records.
• Provide knowledgeable assistance at the parts counter regarding accessories and components.
• Track inventory levels, perform stock audits and cycle counts routinely.
• Manage parts return process, verifying quality and documentation.
• Boost sales by promoting additional parts and accessories to customers.
• Adhere strictly to company quality standards and standard operating procedures, reporting incidents promptly.

Required Skills and Qualifications

• Exceptional customer service and interpersonal communication skills.
• Strong capabilities in cash management and inventory control.
• Excellent organizational skills with the ability to solve problems efficiently.
• Proficiency in Microsoft Office Suite, ERP software, and SAP systems.
• Bachelor's degree in Automobile or Mechanical Engineering, or equivalent qualification.
• Minimum of three years experience as a Service Advisor within an automobile dealership.
• Solid understanding of automotive dealership processes and distributor business practices.
• Effective communication, analytical, and customer handling skills.