Automotive Technician

Company Overview

Originating in the 1930s as a trading enterprise, Al-Futtaim Group has evolved into a major diversified private regional business headquartered in Dubai, UAE. It operates through five segments: automotive, financial services, real estate, retail, and healthcare, employing over 35,000 individuals across more than 20 nations in the Middle East, Asia, and Africa. Partnering with over 200 globally renowned and innovative brands, the company is dedicated to growth driven by customer-focused entrepreneurship, adapting continuously to meet the societal needs in its regions.

Al-Futtaim Group upholds core values of respect, excellence, collaboration, and integrity, enriching the lives and aspirations of customers daily.

Role Summary

This role calls for an adept and meticulous Technician to join the Service team in Qatar. Responsibilities include executing vehicle service and repair tasks consistent with dealership and manufacturer criteria, emphasizing high-quality workmanship, technical accuracy, and productivity. The Technician will ensure a 'right first-time' service delivery, contributing positively to workshop performance and profitability.

Primary Responsibilities

• Perform vehicle service and repair following the repair orders and workshop timetable.
• Diagnose mechanical faults with precision, ensuring repairs comply with company and manufacturer standards.
• Identify additional repair needs, provide accurate cost estimates, and report accordingly.
• Maintain all technical documentation such as checklists and log sheets.
• Maintain and care for tools, equipment, and the assigned workspace.
• Achieve workshop efficiency goals by completing jobs within designated timeframes.
• Conduct thorough final vehicle inspections to minimize the need for repeat repairs.
• Engage in all required training sessions, internal evaluations, and obtain necessary certifications.
• Adhere to workshop safety protocols, correctly utilize personal protective equipment, and report incidents promptly.

Required Experience and Qualifications

• Strong expertise in vehicle maintenance, repair, and fault diagnosis.
• 2 to 3 years of experience as a Technician within an automotive dealership environment.
• Educational background of ITI or Diploma in Automobile Engineering.
• Knowledgeable in workshop procedures, standards, and operational policies.
• Proficient in using automotive tools, equipment, workshop manuals, and wiring diagrams.

Team Environment

The Technician will collaborate within the Service Department, reporting to the Service Supervisor alongside a team devoted to delivering exceptional after-sales support and customer service. The team maintains high technical standards, strives for workshop efficiency, and encourages continuous professional development.

Candidate Profile

• Practical experience servicing and repairing vehicles in a shop setting.
• Familiarity with automotive components, repair workflows, and dealership service guidelines.
• Valid driving abilities with confidence in handling client vehicles.
• Dedicated, honest, and productive work ethic.
• Commitment to completing internal evaluations and certification related to the role.
• Basic computer skills for record-keeping and workshop systems.
• Ability to operate effectively under pressure, maintaining high standards of quality and productivity.
• Strong problem-solving aptitude focused on first-time fixes.
• Awareness of and compliance with safety requirements along with maintaining a tidy, organized workspace.

About Al-Futtaim Automotive

Al-Futtaim Automotive, a key division of the UAE-based Al-Futtaim Group, operates in 10 countries across the Middle East, Asia, and Africa. It is a regional leader in distribution, manufacturing, leasing, and aftersales services, representing iconic global automotive brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

The business is driven by a customer-centered approach, continually innovating and elevating quality and service value to a broad customer base encompassing individuals, fleet managers, and contractors. Their mission is to lead in tailored mobility solutions by offering a top-tier omni-channel customer experience.

With a workforce of around 9,000 members, the company provides extensive career progression opportunities, fostering talent development and advancement.