Service Advisor

About the Role

North Western Toyota in Whanganui is looking for a positive and customer-focused individual to join their Service Team following an internal shift. This role supports the company's commitment to community engagement, equal opportunity, and environmental initiatives.

Key Responsibilities

You will collaborate closely with the workshop team to ensure vehicles are serviced promptly while maintaining smooth workflow. Your duties include understanding the service requirements of customers' vehicles, keeping customers informed about the status of their vehicles, and ensuring job invoicing is accurately organized.

Work Environment

This position often involves a fast-paced setting, requiring the ability to multitask, work well under pressure, and consistently deliver outstanding customer service. A clean driver’s licence and confidence driving both manual and automatic vehicles are necessary.

Candidate Attributes

• Genuine passion for providing exceptional customer experiences daily.
• High energy, strong motivation, and a dedicated work ethic.
• Able to follow procedures with solid written and numerical skills, comfortable navigating computer systems and learning new software.
• Ability to remain calm and adaptable in busy or changing situations, maintaining a positive attitude throughout.
• Eagerness for continuous learning and professional development.

Training

Comprehensive ongoing induction and training will be provided to support success in this role.

Additional Information

• Employment Type: Full Time
• Location: Manawatu - Whanganui
• Application Deadline: 14 November 2026
• Workplace: Onsite