Service Advisor

Job Overview

RNS Motors Pvt Ltd is looking to hire a Service Advisor based in Yeshwanthpur, Bangalore. The role involves being the primary contact for customers seeking vehicle maintenance and repairs. A successful candidate will ensure customer satisfaction by managing appointments, explaining repair needs, and providing top-notch service.

Key Duties

• Welcome and engage with customers, carefully noting their vehicle concerns and service requirements.
• Arrange service bookings and coordinate effectively with technicians to maintain a smooth flow of work.
• Discuss vehicle diagnostics and recommended repairs clearly and understandably without technical jargon.
• Generate detailed labor and parts estimates, obtain customer approvals, and manage accurate billing processes.
• Update customers regularly regarding repair progress and inform them of any cost or timeline modifications.
• Perform follow-up contacts after service completion to confirm customer satisfaction and resolve lingering issues.
• Advise on warranties, available maintenance plans, and scheduled services tailored to manufacturer guidelines.
• Address customer complaints promptly and professionally, maintaining a high standard of customer care.
• Collaborate closely with service technicians, parts department, and dealership personnel to optimize service efficiency.

Required Qualifications and Expertise

• Diploma, Mechanical Engineering degree, or equivalent qualification; certification from ITI in Automotive Engineering or other automotive credentials is desirable.
• Prior experience in customer service and automotive service advising will be advantageous.
• Familiarity with dealership service management software is a plus.
• Basic understanding of vehicle systems and repair processes, with formal training preferred.
• Strong communication skills to interact effectively with customers and team members.
• Competence in diagnosing customer concerns and providing professional solutions.
• High attention to detail in recording service requests and preparing quotations.
• Capability to recommend additional services and upsell appropriately.
• Effective time management skills to handle multiple tasks and appointments efficiently.
• Ability to collaborate well within a dynamic team environment.

Compensation

The monthly salary range offered for this position is between INR 18,000 and INR 27,000.