Service Administrator

About Logicalis Asia Pacific

Logicalis Asia Pacific is a leading AI-driven technology integration company, operating across 30 territories with over 7,000 professionals and servicing more than 10,000 clients globally. We combine global expertise with local insights to help organisations transition to AI-ready enterprises, offering lifecycle services around cloud, connectivity, collaboration, cybersecurity, and managed services. Our culture values inclusion, trust, and continuous enhancement, with strong focus on employee development supported by top-tier certifications and cross-border opportunities.

Key Responsibilities

• Draft service agreements and third-party contracts, ensuring proper linkage of all related third-party agreements.
• Develop work orders associated with service agreements.
• Prepare and dispatch contracts for new services and renewals to the designated signatories.
• Create backlog contracts for all current active service agreements.
• Provide biweekly renewal notifications to customers 90 days prior to contract expiration.
• Maintain up-to-date equipment listings across multiple platforms.
• Compile quarterly reports detailing equipment end-of-life and support status.
• Generate proposals and quotes for contract renewals to customers.
• Collaborate with internal teams across departments to resolve issues involving order processing and license expirations.
• Calculate service costs and prepare quotes for account representatives according to set deadlines.
• Support sales teams by addressing services and support inquiries.
• Monitor customer renewals and service trend data.
• Perform additional tasks as assigned.

Desired Personal Attributes

• Self-driven and capable of working independently toward achieving objectives.
• Skilled at establishing trust and rapport with vendors despite limited direct contact.
• Team-oriented with strong collaborative skills to effectively engage with various departments.
• Strong understanding of operational workflows with ability to manage risks and concerns effectively.

Qualifications and Skills

• Diploma or higher qualification in IT, Business, or related discipline.
• Customer service-focused mindset.
• Self-motivated individual with a team player attitude and eagerness to learn.
• High proficiency in oral and written English communication.
• Advanced skills in Microsoft Word, Excel (including VLOOKUP, PivotTables, Dashboard creation), and PowerPoint.
• Ability to effectively communicate information to customers and internal stakeholders as required.
• Knowledge of Cisco products is an advantage.

Additional Information

Applicants are invited to submit their applications through the company’s careers portal. Only successful candidates will be contacted. Personal data collected during recruitment will be managed in accordance with the company’s Data Protection Notice for Job Applicants. Logicalis is dedicated to fostering a diverse and inclusive work environment where all employees can excel.