Server

Company Overview

25hours Hotel One Central integrates Bedouin heritage with modern influences, creating a vibrant workplace with a diverse and friendly team. Located with views of the Museum of the Future near Dubai International Financial Center, it offers a welcoming atmosphere both on and off duty.

Role Overview

The Server ensures consistent, professional food and beverage service aligning with hotel standards, supports daily operational flow, and assists supervisors in achieving service and guest satisfaction targets. They act as a vital link between kitchen and service teams to ensure timely and accurate orders while maintaining high standards of cleanliness and presentation throughout the dining area.

Key Responsibilities

• Deliver professional service for all food and beverage items following hotel protocols and brand expectations.
• Support smooth daily operations and service quality objectives alongside supervisors.
• Serve as communication bridge between kitchen staff and front-floor service to ensure prompt order delivery.
• Engage proactively with guests to anticipate needs and ensure an enjoyable dining experience.
• Resolve guest inquiries, comments, and complaints with a proactive and solution-oriented demeanor.
• Maintain hygiene, cleanliness, and presentation standards in all dining and service areas.
• Use POS software (e.g., Micros) accurately for order and billing tasks; handle cash and card transactions per policy.
• Monitor food quality and report anomalies to supervisors or chef.
• Apply upselling strategies to enhance guest satisfaction and drive revenue.
• Assist with inventory management, including checks and proper storage of equipment and supplies.
• Support bar operations when requested.
• Participate in pre-shift briefings, team meetings, and training sessions regularly.
• Provide personalized service to all guests, including VIPs, ensuring recognition and attentiveness.
• Build relationships with returning guests and maintain professional composure at all times.
• Maintain clear interdepartmental communication to meet guest expectations.
• Gather guest feedback for continuous service improvement and relay to management.
• Adhere strictly to policies regarding health, safety, hygiene, and food handling.
• Safeguard operating equipment, promptly reporting damage or shortages.
• Ensure thorough and accurate shift handovers.
• Help minimize overtime and waste, and work within budget limits.
• Execute other duties assigned by supervisors or management as operational needs arise.

Qualifications

• At least three years' experience as a waiter or waitress in a luxury five-star hotel or high-end restaurant.
• In-depth knowledge of food and beverage service protocols and guest service excellence.
• Genuine passion for hospitality and welcoming guests.
• Familiarity with POS systems and management of guest interactions and complaints.
• Friendly and approachable personality with a joy for interacting with guests and colleagues.
• Reliable and organized, able to maintain composure during high-demand periods like breakfast service.
• Team-oriented with a proactive work approach and positive attitude.
• Fluent communication skills in English.

Additional Benefits

• Opportunity to enjoy stays of up to ten nights annually at any 25hours hotel worldwide as an employee.
• Part of the Ennismore group offering generous discounts on bars, restaurants, and hotel bookings globally.
• Access to exclusive deals through multiple partnership arrangements.
• Participation in enjoyable staff events and parties.