Senior Solution Specialist - Microsoft 365

Company Overview

Datacom is a leading technology provider across Australasia, dedicated to helping organisations thrive through innovative technology, expert knowledge, and talented professionals. Partnering with government bodies, enterprises, and emerging businesses, Datacom focuses on solving real-world challenges to produce meaningful outcomes for clients, communities, and employees.

Role Purpose

As a Senior Solution Specialist in our Information Management and Productivity Solutions team, you will play an integral role in collaborating with clients to design, develop, and support end-to-end Microsoft 365 solutions. Your work will focus on enhancing collaboration, improving information management, and boosting productivity to drive forward the future of work. You will also champion the adoption of Microsoft 365 Copilot and AI by identifying practical application scenarios, advising on secure implementation, and creating custom agents to streamline business operations.

Key Responsibilities

• Lead consultancy engagements using co-design principles to resolve client challenges, enable informed decision-making, and achieve targeted results through detailed advice and analyses.
• Deliver compelling customer presentations, product demos, and facilitate workshops of high quality.
• Translate complex business needs into comprehensive documentation including solution designs, recommendation reports, and system as-built records.
• Provide technical leadership for client Microsoft 365 environments along with Power Apps and Power Automate solutions.
• Design, build, and deploy solutions leveraging SharePoint Online, Microsoft Teams, Power Automate, and Power Apps.
• Manage and execute migration projects, transferring data from legacy platforms to modern Microsoft 365 services.
• Advise customers on secure and productive use of Microsoft 365 Copilot and AI, identifying opportunities to enhance outcomes.
• Evaluate and improve customer readiness for Microsoft 365 Copilot focusing on architecture, content, permissions, and governance.
• Create, test, and deploy custom AI agents using Microsoft Copilot Studio integrating relevant information and workflows.
• Lead workshops and training sessions to enhance customer expertise and adoption of AI tools.
• Consult on best practices for document control and records management to sustain compliance and data integrity.
• Coach customers, produce training materials, and develop capabilities in Microsoft 365 technologies.
• Contribute to proposal preparation by estimating effort and assisting presales activities.
• Follow ITIL best practice methodologies and support IT governance processes including change and release management.
• Maintain and support governance of customers’ Microsoft 365 and Power Platform solutions ensuring ongoing compliance and performance.

Required Qualifications and Experience

• Demonstrated experience as a consultant within an ICT professional services context.
• Strong expertise in designing, building, and deploying Microsoft 365 solutions, especially Power Apps and Power Automate.
• Experience in migrating data from legacy systems to Microsoft 365 platforms.
• Excellent facilitation and presentation capabilities including workshop design and delivery.
• Exceptional technical and business writing skills to clearly communicate complex concepts.
• Skilled at translating business problems into practical Microsoft 365 solutions.
• Experience in designing and implementing enterprise information architecture.
• Strong analytical and critical thinking skills.
• Proficiency developing Power Automate workflows and Power Apps.
• In-depth knowledge of Microsoft 365 collaboration tools including SharePoint Online, Teams, and OneDrive.
• Familiarity with Microsoft Purview for information management and protection.
• Experience advising on Microsoft 365 Copilot adoption, use case identification, and readiness assessment.
• Hands-on experience developing custom agents with Microsoft Copilot Studio, including configuration of knowledge bases and actions.
• Awareness of data security and governance relevant to AI implementations including permissions and information validation.
• Ability to create PowerShell scripts for automation and administrative tasks.
• Thorough understanding of information management concepts and principles.

Preferred Skills

• Development experience with SharePoint Framework (SPFx), JavaScript, C#, and HTML/CSS.
• Ability to create custom integrations between Microsoft 365 and business line systems.
• Familiarity with AvePoint tools such as Opus, Backup, Cloud Governance, Policies and Insights, and Fly.
• Experience using ShareGate for content migration and management.
• Experience integrating Copilot Studio agents with Power Automate, connectors, and business systems for workflow automation.
• Skill applying Microsoft Purview for supporting governance and protection with Microsoft 365 Copilot.
• Experience performing structured testing and feedback collection to refine AI agent performance and reliability.

Culture and Benefits

Join Datacom to grow your career and enhance your wellbeing while making an impactful contribution. We provide industry-leading learning and development opportunities, paid parental leave, continuous wellbeing support, and various employee benefits. Our culture embraces innovation, inclusion, and meaningful collaboration, encouraging you to develop new skills and tackle complex challenges as part of a supportive team.

• Paid parental leave benefits
• 24/7 Employee Assistance Program called DataCare
• Opportunities for ongoing certifications, learning, and career growth
• Access to top-tier learning platforms and skill development in future-oriented technologies
• Recognition programs celebrating employee achievement
• Employee discounts and financial wellbeing support
• Engagement in work that drives real-world impact

Additional Information

This position is based in Auckland, New Zealand and requires New Zealand Citizenship or Permanent Residency due to client restrictions; visa sponsorship is not available. We welcome applicants residing within Australia and New Zealand. Our work environment values flexibility, encouraging teams to determine the best balance between on-site and remote work to support work-life harmony.