Senior Service Delivery Manager

About Deloitte

At Deloitte, we encourage you to bring your authentic self and contribute your curiosity, passion, and collaborative spirit to meaningful work. Join a culture that prioritizes impact and values your unique contributions.

The Team You'll Join

As part of the Technology & Transformation division based in Wellington, you will serve as an Associate Director or Senior Specialist Lead within the Systems, Delivery & Modernisation practice. This team delivers strategic managed service engagements within complex environments including cloud, enterprise platforms, and large-scale IT services. Collaborating closely with clients, delivery units, and alliance partners, your role will be pivotal in driving service excellence and sustainable business value.

Role Impact and Daily Activities

• Serve as the primary senior contact for clients, overseeing governance, risk management, issue escalation, and fostering strong relationships with key stakeholders.
• Take full ownership of service delivery performance by monitoring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), implementing ITIL-based processes, and managing major incident resolution alongside day-to-day operational delivery.
• Manage commercial elements including revenue tracking, profit margins, growth exploration, contract renewals, and lifecycle management.

Essential Expertise

• Significant experience guiding delivery within complex managed service environments or extensive IT infrastructures, coupled with excellent client relationship skills.
• Robust financial literacy featuring management of revenues, contracts, and service delivery life cycles.
• Demonstrated leadership with the capacity to navigate and engage stakeholders effectively in demanding, high-stakes contexts.

Additional Information

Our mission is to make a meaningful difference by delivering positive outcomes for clients, communities, and our own teams. We are committed to values that emphasize care, inclusion, and growth opportunities for everyone involved.

Employee Benefits

• Flexible working arrangements
• Assistance with professional qualifications and memberships
• Subsidized health insurance and income protection coverage
• Generous annual leave entitlement (22 days)
• Participation in social functions and health & wellbeing programs
• Opportunities to engage in volunteer and sustainability initiatives

Equal Opportunity and Application Encouragement

We pride ourselves on fostering diverse teams and are an equal opportunity employer. We especially encourage applications from women and individuals from underrepresented groups, even if every qualification or experience criterion isn’t met fully. Your enthusiasm and relevant skills are valued.

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