Senior Reservations Agent

About The K Club

The K Club is a distinguished five-star resort located in the scenic Irish countryside near Dublin, offering a historic and luxurious leisure experience across a 550-acre estate. We pride ourselves on having an exceptional team committed to innovation, collaboration, and delivering memorable guest experiences.

Role Overview

We are looking for a Senior Reservations Agent to manage the Resort Reservations mailbox and be the main point of contact for all hotel reservation inquiries. This role demands a thorough understanding of our rate structures and packages, and the ability to handle booking requests efficiently, including rooms, dining, spa, golf, leisure activities, and transport arrangements.

Key Responsibilities

• Oversee and manage the Resort Reservations mailbox to respond promptly and accurately to guest inquiries.
• Maintain comprehensive knowledge of the resort's pricing structures and package offerings.
• Handle all reservation communications from initial quotation through confirmation to guest arrival.
• Ensure all leisure, dining, and transport needs are addressed during the reservation and reconfirmed prior to guests' arrival.
• Accurately input all reservations into the booking system.
• Coordinate with Tour Operators regarding bookings and any required pre-payments.
• Produce weekly operational reports such as arrival and VIP reports as required.

Candidate Profile

• A highly motivated individual driven to meet and exceed targets.
• Strong negotiator with sound decision-making skills.
• Excellent communication and organizational abilities.
• Fluent in spoken and written English.
• Willingness to work flexible hours.
• Familiarity with Opera reservation system is an advantage.

Benefits and Perks

• Monthly service charge payment.
• Staff transportation during non-public transport hours within the local area.
• Ongoing personal development opportunities with access to internal and external training programmes.
• Excellent pathways for career advancement within the resort.
• Monthly employee recognition initiatives.
• Access to Employee Assistance Programme.
• Participate in social events.
• Uniform provided.
• Meals provided during working hours.
• Discounts on resort stays and food & beverage for employees and their families and friends.
• Life Assurance coverage.

Additional Information

All applications and CVs submitted will be retained for a period of 12 months as part of our data retention policy. If you prefer your data not to be stored after the application process concludes, please specify this at the time of application.

We look forward to engaging with candidates who aspire to be part of our exceptional team.