- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Education
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related discipline
- Resume
- Required to apply
Where you'll work
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Job description
About 42Gears
42Gears is a Gartner-recognized leader in Unified Endpoint Management (UEM) providing solutions that enable organizations to securely oversee and manage a broad spectrum of devices. Their premier UEM product, SureMDM, facilitates management across devices including Android, iOS, macOS, Linux, Windows tablets, phones, desktops, wearables, and VR technology. Additionally, 42Gears offers AstroFarm, a private mobile app testing platform designed for efficient and secure application testing. Founded in 2009, 42Gears supports more than 23,000 customers in over 170 countries and has deployed upwards of 7 million devices, collaborating with over 200 technology partners.
Role Overview
This role is a full-time, on-site Senior Product Specialist position located in Bengaluru. The specialist will partner closely with clients and internal departments to comprehend product requirements, deliver product demonstrations, and provide expert guidance on 42Gears’ solutions such as SureMDM and AstroFarm.
Key Responsibilities
- Lead product demonstrations to showcase features and capabilities.
- Address and resolve both technical and functional customer inquiries.
- Collaborate with sales and customer success teams to support proof-of-concept deployments.
- Analyze customer scenarios, align them with product functionalities, and collect user feedback.
- Coordinate with product management teams to propose product improvements and influence product roadmaps.
- Develop documentation, training materials, and knowledge base resources aimed at enhancing customer experience and internal learning.
Qualifications
- Proven expertise in product demonstration, requirements gathering, and solution mapping.
- Strong analytical ability to interpret customer needs and provide data-driven insights.
- Excellent communication skills for effective interaction with customers and cross-functional teams.
- Customer-focused approach with skills in troubleshooting and inquiry management to ensure satisfaction.
- Experience in sales support functions including pre-sales consulting and opportunity collaboration.
- Background in SaaS or enterprise software products; knowledge of mobility, endpoint management, or IT security is advantageous.
- Relevant bachelor’s degree in Engineering, Computer Science, IT, Business, or equivalent practical experience.
- Ability to multitask, prioritize, and sustain professionalism in a dynamic environment.
Minimum education
Bachelor's Degree