Senior Product Manager

Overview

Join Lightspeed Commerce as a Senior Product Manager based in Newmarket, Auckland, where you'll lead strategy and roadmap development for key retail product areas. You'll partner closely with retailers to uncover their needs and identify growth opportunities, leveraging data and commercial insights to guide impactful product decisions. Your role involves collaborating with engineering and design teams to clarify project goals and priorities.

Key Responsibilities

• Develop and maintain a multi-quarter strategic roadmap targeting significant product challenges and scalable opportunities through direct customer engagement.
• Provide context and autonomy to your team by aligning customer demands, business constraints, and commercial elements to deliver impactful solutions.
• Build consensus among stakeholders and executives using data-driven insights and clear communication on priorities and trade-offs.
• Support and mentor fellow Product Managers, contributing to overall team development and organizational improvements.
• Advocate for retailer perspectives across Lightspeed to deepen company-wide customer empathy.

Candidate Profile

• Experience in independently owning complex technology products, including strategy formulation and long-term planning.
• Proven ability to collaborate effectively with engineers, designers, and leadership, ensuring team focus on key issues.
• Capability to balance customer needs, commercial objectives, and technical constraints while making informed decisions under ambiguity.
• Excellent problem-solving aptitude and strong communication skills, adept at delivering well-structured, data-informed recommendations both verbally and in writing.

Employee Benefits and Culture

• Flexible work environment with remote work options and autonomy over workflow.
• Opportunities for career advancement within a fast-growing company.
• Direct impact on merchant success by refining products based on user feedback.
• Access to a highly skilled international team, fostering continuous learning and professional growth.
• Participation in a diverse, inclusive culture with a Canadian tech heritage.
• Equity participation through Lightspeed's share ownership scheme.
• Unlimited paid leave policy with support for health, wellness, and mental health resources.
• Parental leave policies and coaching services available.
• Free educational resources and paid volunteer opportunities.
• Subsidized transportation, complimentary office meals, and regular cultural events.
• Secure parking, dog-friendly and newly renovated office space in Newmarket.

Inclusivity and Recruitment Policy

Lightspeed actively fosters a welcoming environment for diverse candidates, providing supported interviews where candidates may bring a support person. The company is committed to equal opportunity employment and offers accommodations throughout the selection process. Unsolicited agency resumes will not be considered unless previously contracted.

About Lightspeed Commerce

Lightspeed is a commerce platform enabling merchants to innovate and grow through solutions that unify online and physical retail operations worldwide. Founded in 2005 in Montreal, it serves over 100 countries and is publicly traded on the NYSE and TSX.