Senior Process Executive

About the Role

We are seeking a Senior Process Executive to join our team in Pune. This full-time, onsite role requires at least two years of experience and offers a salary package ranging between 3.5 and 5.5 LPA. The work schedule is from 6:00 AM to 3:30 PM, and immediate joining is expected.

Key Responsibilities

• Provide support for the sales team by handling service requests such as quotes, orders, amendments, pricing sheets, and vendor quotes.
• Serve as a subject matter expert to resolve complex issues efficiently.
• Develop training curricula and detailed work instructions for process adherence.
• Identify opportunities and communicate suggestions for ongoing process improvements.
• Utilize existing knowledge bases to deliver customer-facing root cause analyses.

Qualifications and Experience

• Minimum of 1-2 years in a BPO environment is essential.
• Possess any Bachelor's degree from a recognized institution.
• Strong proficiency in MS Excel for data handling and reporting.
• Practical experience with the Order to Cash process, including agreements, contracts, and quote management.
• Well-versed in the L2S process covering agreements, amendments, pricing structures, licensee information, pricing sheets, and reporting.
• Excellent analytical and problem-solving capabilities.
• Client-facing or customer interaction experience is advantageous.