Senior Operations Manager

Overview

This position involves managing and optimizing channel and vendor partnerships, overseeing stakeholder relationships, and leading a team to support operational excellence aligned with Aditya Birla Capital's strategic objectives in Maharashtra, India.

Channel and Vendor Onboarding

• Efficiently onboard and manage channel partners and vendors by implementing streamlined procedures that strengthen partnerships and drive mutual benefits.
• Collaborate with various departments and designated team members to ensure adherence to prescribed onboarding protocols.
• Partner with IT teams to digitize onboarding and related processes to enhance operational efficiency.
• Maintain alignment of all processes with organizational objectives, compliance standards, and industry best practices.
• Drive continuous improvements and adjustments to simplify onboarding and elevate satisfaction levels.

Stakeholder Engagement

• Build and sustain robust relationships with vital stakeholders to ensure alignment with company goals and foster collaborative environments.
• Identify and prioritize stakeholders based on their influence and impact on organizational success and growth.
• Devise and execute strategic engagement plans for varied stakeholder groups, including communication tactics and involvement in key initiatives.
• Collaborate across business units to comprehend data needs and deliver insights customized to their requirements.
• Employ conflict resolution strategies proactively to preserve positive relations and mitigate disruptions.
• Monitor key performance indicators regularly and provide reports to leadership highlighting achievements and areas that require improvement.

Team Leadership

• Provide mentorship, operational leadership, and technical guidance to foster a skilled and capable team.
• Conduct ongoing performance evaluations and offer constructive feedback to support employee development.
• Organize regular individual and group meetings to discuss challenges, solicit feedback, and deliver necessary guidance.