Senior Manager, Product Analytics

Company Overview

foodpanda is part of the global Delivery Hero Group, headquartered in Berlin, operating in approximately 65 countries with a mission to provide fast and seamless local delivery experiences. Delivery Hero has been publicly traded on the Frankfurt Stock Exchange since 2017 and is included in the MDAX index.

Role Overview

We seek a Senior Manager for Product Analytics to join our Product Analytics team, contributing to our customer-centric and data-driven product development. This team partners closely with product managers, engineers, designers, and business stakeholders to shape product strategies and outcomes, collaborating also with data scientists, analytics engineers, and business analysts across locations in Singapore and Berlin.

Key Responsibilities

• Establish product OKRs and metrics by defining success criteria and framework to measure product performance quarterly.
• Lead tracking and quality assurance efforts by determining critical user behaviors to monitor and collaborating with engineering for implementation and validation.
• Develop and maintain data pipelines and self-service dashboards for efficient reporting and data access.
• Drive a data-informed culture through experimentation, including designing and overseeing A/B tests to promote iterative product improvement.
• Perform exploratory data analysis to generate insights that inform product roadmap and strategy by quantifying problems and evaluating feature impact.
• Manage the Product Analytics team dedicated to the Restaurant segment, focusing on optimizing the user journey from food selection to delivery tracking and personalization.
• Oversee team delivery via effective processes, priority setting, resource management, technical issue resolution, and ensuring quality and timely outcomes.
• Partner strategically with product leadership to co-develop product and business strategies through data-driven insights and hypothesis testing.
• Facilitate stakeholder communication across senior product and business leaders, balancing competing priorities and enabling informed decision-making in complex situations.
• Contribute to analytics infrastructure by working with data engineering teams to enhance instrumentation, experiment platforms, data quality, and self-service analytics.
• Lead team growth by setting objectives, mentoring, providing feedback, and fostering both functional expertise and soft skills in a highly motivated environment.

Qualifications

• Bachelor’s or advanced degree in relevant fields such as Statistics, Mathematics, Economics, Computer Science, or Engineering.
• Minimum 8 years of experience in product analytics, data science, or related areas with at least 3 years in leadership or people management roles.
• Strong statistical knowledge, proficient in causal inference and designing/running A/B testing at scale.
• Expertise in SQL and advanced analytical tools including Python, R, dbt, Looker, Tableau, or equivalents.
• Experience handling large-scale user datasets, including transactional and clickstream data.
• Ability to convert complex data insights into actionable business strategies.
• Excellent communication skills with proven ability to engage senior leadership and present at executive levels.
• Proven leadership experience managing and developing high-performing analytics teams through hiring, mentoring, and performance evaluation.
• Adaptability to rapid change in dynamic, cross-functional environments balancing strategic and tactical execution demands.

Preferred Qualifications

• Experience in growth-driven consumer tech or platform businesses such as marketplaces, delivery, fintech, or mobility.
• Background in consulting, technology, retail, or similar strategy roles.
• Familiarity with modern data warehousing technologies such as BigQuery, Snowflake, Redshift and data governance best practices.
• Track record of leading large-scale transformations leveraging agentic analytics, automation, and solutions to boost product analytics efficiency.

Additional Information

• Join a vibrant, international, and inclusive team dedicated to a culture of learning and innovation.
• We offer a challenging and dynamic workplace with career growth opportunities and strong emphasis on personal and professional development.
• Enjoy a positive work atmosphere with regular events, along with perks such as complimentary food, health and dental insurance, and learning & development programs.
• foodpanda is operated by Delivery Hero Group, a leading global local delivery platform active in more than 70 markets and pioneering quick commerce to deliver groceries and household goods swiftly.
• In 2024, Delivery Hero combined its prominent food delivery businesses across Europe and Asia, strengthening its position as a leading organization in food and quick commerce delivery.