Senior Manager, Loyalty Program Management - Issuer Solutions, Value Added Services

About Visa

Visa is a global leader in payment technologies that enable seamless transactions among consumers, merchants, financial institutions, and governments across over 200 countries and territories. Our mission is to uplift everyone by providing the best ways to pay and be paid.

Joining Visa offers a chance to make an impact worldwide, tackle important challenges, grow professionally, and see your contributions affect lives globally.

Position Overview

The Senior Manager in Loyalty Program Management will lead growth and continuous improvement efforts for issuer card-linked offers (CLO) and loyalty programs within the Australia, New Zealand, and Pacific Islands (AUNZPI) region. This role is located in Auckland and requires onsite work at least three days per week.

You will guide program cadence and performance measurement, partnering with Client Account Executives and Implementation/Sales Engineers to develop roadmaps, prioritize program enhancements, and drive towards growth objectives. The role bridges strategic direction and execution by combining client leadership, data insights, and disciplined delivery to ensure lasting program impact.

Core Responsibilities

• Manage and grow issuer CLO and merchant loyalty initiatives.
• Implement structured optimization cycles to boost activation, engagement, repeat usage, and value delivered.
• Analyze program data to generate actionable recommendations.
• Lead regular performance reviews and optimization meetings with bank and merchant partners.
• Co-create program roadmaps and set enhancement priorities alongside Client Account Executives.
• Advise on program configuration, mechanics, and engagement tactics to drive growth and scalability.
• Promote a culture of innovation, accountability, and fast execution, challenging norms through data-driven insights.
• Foster a high-energy, collaborative, and ambitious team environment.

Qualifications

• Over five years experience in loyalty programs, card-linked offers, CRM, or customer engagement platforms.
• Deep knowledge of loyalty strategies and customer behavior analytics.
• Demonstrated success optimizing and growing client loyalty programs in client-facing roles.
• Strong analytical skills paired with the ability to tell compelling stories using data.
• Excellent communication and stakeholder management abilities.

Additional Information

Visa requires presence in the office at least 3 days a week; specific expectations will be confirmed by the hiring manager.

Visa is an Equal Employment Opportunity employer committed to fair hiring practices regardless of race, color, religion, gender, sexual orientation, veteran status, disability, or other protected categories. The company also considers applicants with criminal histories in compliance with applicable laws.