Director, Client Insights & Analytics

About Visa

Visa is a global leader in payments technology, facilitating transactions for consumers, merchants, financial institutions, and governments in over 200 countries and territories. Committed to uplifting individuals everywhere, Visa aims to be the premier platform for paying and getting paid.

Joining Visa offers the chance to make impactful, large-scale contributions, engage with meaningful challenges, enhance your skills, and positively affect lives worldwide. Progress begins with you.

Role Summary

The Asia Pacific Strategy, Insights & Analytics (SI&A) team within AP Marketing provides strategic advisory services by transforming data into actionable insights, driving revenue growth through client intelligence, shaping marketing strategy, and establishing Visa as a trusted knowledge partner to financial institutions, merchants, and ecosystem stakeholders across APAC.

Responsibilities

• Head the client intelligence teams at the market level, setting strategic priorities, overseeing performance, and cultivating commercial skills within a culture of continuous improvement and consultative sales.
• Manage resource allocation, vendor partnerships, and remain commercially accountable for project prioritization.
• Develop solution bundles and cross-sell initiatives to generate a strategic pipeline of client intelligence opportunities, ensuring Visa’s offerings align with AP commercial priorities and global intelligence standards.
• Collaborate closely with Marketing Services, account management, and consulting units to create new revenue streams and reinforce current client investments by building strong internal and external relationships.
• Lead Visa’s Brand Performance program, providing global, regional, and market teams with detailed insights derived from brand metrics, consumer feedback, and competitive analysis.
• Advocate for AI-driven research and automated analytics platforms that enhance the speed, quality, and scalability of insights for both internal and external stakeholders.
• Act as a senior representative of Visa in the payments intelligence space, contributing to industry fora, client briefings, and thought leadership across the Asia Pacific region.
• Comply with Visa's requirement to be on-site a minimum of three days per week; specific attendance expectations will be clarified by the hiring manager.

Qualifications

• Over 15 years of experience encompassing consumer insights and analytics, ideally complemented by roles in strategy, management consulting, or commercial advisory, demonstrating leadership in client-facing and revenue-accountable positions.
• Exceptional abilities in stakeholder management and influencing within complex, multi-layered organizations that operate regionally and globally.
• Proven senior leadership in insights or analytics functions, including team leadership, talent nurturing, succession planning, and operation model design.
• Extensive knowledge of quantitative and qualitative research methods, advanced analytics, enterprise data platforms, and AI-powered insight tools, with skill in converting technical expertise into commercial value.
• Strong storytelling and communication capabilities to distill intricate analyses into clear, persuasive narratives suited for senior executives both inside and outside the company.
• In-depth understanding of Asia Pacific markets related to financial institutions, payments, consumer behavior, and digital commerce ecosystems; established senior client networks within the region are highly preferred.
• Bachelor’s degree in Business, Economics, Marketing, Statistics, Data Science, or a closely related discipline.

Additional Information

Visa is an equal opportunity employer. All qualified candidates will be considered regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or criminal history in accordance with applicable laws and guidelines.