Senior Learning Specialist

Overview

The Senior Learning Specialist is a subject matter expert focused on creating, refining, and delivering customized training programs for the Sales and Service division. This position plays a central role in developing skills across Sales and Service teams, including offshore locations, by ensuring training material is precise, engaging, and aligned with business goals.

Key Responsibilities

• Serve as SME to identify and design tailored learning solutions that meet the unique needs of Sales and Service personnel.
• Create and continuously update diverse training materials such as manuals, presentations, e-learning content, and job aids in collaboration with business experts.
• Conduct high-impact training workshops and coaching sessions for teams located in South Africa, Kawana, and North Lakes.
• Deliver dynamic, interactive learning experiences applying varied teaching methods to engage multiple learning styles and reinforce retention.
• Coordinate with Training and Capability Coordinator to organize logistics including scheduling and resource management for training events.
• Partner with the Senior Manager of Learning and Capability and key stakeholders to assess training needs, validate curricula and ensure alignment with strategic directives.
• Provide continuous learner support by addressing questions and reinforcing essential training topics.
• Assess training effectiveness through feedback, evaluations, and performance data, proposing enhancements as needed.
• Maintain updated knowledge of relevant processes, compliance standards, and products to ensure current training content.
• Keep accurate records of training sessions, attendance, and assessment outcomes.
• Promote an ongoing culture of learning and development within the Sales and Service division.
• Comply rigorously with corporate policies, procedures, and brand guidelines in all training materials and delivery.

Required Qualifications & Experience

• At least two years' experience in Sales and Service roles or equivalent.
• Minimum of two years in leadership or coaching positions.
• Proven ability to facilitate engaging learning experiences in both face-to-face and virtual formats.
• Strong skills in stakeholder engagement and relationship building to identify and address learning needs.
• Excellent communication skills, both verbal and written, to articulate ideas and collaborate effectively.
• Capable of managing workload autonomously, prioritizing tasks, and adapting to evolving requirements.
• Self-motivated with a strong desire for continuous personal and professional growth.

Preferred Qualifications

• Certificate IV in Training and Assessment (TAE40116) or similar accreditation.
• Experience in the Banking, Finance, or Insurance sectors.
• Background supporting dynamic service operations environments.

Benefits and Perks

• Flexible workplace options at Kawana or North Lakes offices.
• Additional paid leave including a personal 'ME' day and a volunteer day annually, with possibility to purchase extra leave.
• Supportive paid parental leave benefits.
• Opportunity for workplace giving with matched donations to registered charities.
• Access to internal development programs and extensive online learning resources.
• Employee discounts on Budget Direct insurance offerings.
• Recognition and rewards programs celebrating employee achievements.
• Excellent onsite facilities including end-of-trip amenities and private nursing spaces.
• Active social and community engagement events throughout the year.
• Robust wellbeing resources including mental health support and fitness discounts.

Additional Information

Auto & General is a rapidly expanding major Motor and Home insurer in Australia, known for its award-winning products delivered through its Budget Direct brand and partnerships with ING, Qantas, and Coles Insurance. The company is committed to fostering an inclusive workspace valuing diversity and innovation.

Recruitment agencies are requested to refrain from unsolicited resumes or contacts as fees for such submissions will not be honored.