Senior Key Account Manager

About the Company

Our client is a reputable Australian freight forwarding company, part of a large global organization with extensive experience in international trade and supply chain management. They provide comprehensive logistics services including sea, air, road, and rail transportation, customs clearance, warehousing, and specialized supply chain solutions, renowned especially for their strong presence in Asian trade lanes.

Role Overview

The business is currently undergoing rapid expansion with new leadership and seeks a Senior Key Account Manager to oversee and develop their key client relationships. This role predominantly focuses on nurturing existing important accounts and increasing business volume while also prospecting for selective new clients.

Key Responsibilities

• Maintain and expand a portfolio of major accounts, serving as their primary contact and trusted consultant.
• Boost shipment volumes and revenue across existing accounts, covering multiple trade routes, transportation modes, and value-added services.
• Secure new accounts to diversify and broaden the client base.
• Expand the portfolio beyond typical sectors such as retail, fashion, and garments, with an emphasis on the pharmaceutical industry.
• Conduct regular account reviews, report key performance indicators, and develop plans to improve service quality.
• Collaborate closely with operational teams and international partners to ensure outstanding client service.

Candidate Profile

• Proven senior-level experience in international freight forwarding account management.
• Successful track record managing accounts moving approximately 500 TEU annually.
• Strong expertise in the Asia inbound freight market; candidates experienced in Europe freight will be considered provided they have a strong Asia market knowledge.
• Experience with general cargo shipments, preferably including sectors like retail, fashion, garments; pharmaceutical industry experience is a significant plus.
• Excellent relationship-building skills, commercial acumen, and ability to identify opportunities for growth.
• Confident in generating new business opportunities, though this is not the primary responsibility.

Compensation and Career Benefits

• Competitive base salary ranging from $150,000 to $200,000, with higher offers possible for exceptional applicants.
• Immediate responsibility for major and established client accounts.
• Opportunity to work within a company poised for growth, supported by a strong international group.
• Potential to influence and expand your portfolio and role as the business develops further.