Senior Implementation Engineer - Airport & Airline Integrated Systems

Company Overview

SITA is a global leader in technology and communications solutions for the air travel industry, present in 95% of international airports and partnering with over 2,500 transport and government clients worldwide. Our innovations help airports operate efficiently, airlines run smoothly, and borders remain open. Recognized as a Great Place to Work® by 79% of our workforce, we foster an empowering, supportive, and inspiring environment that encourages growth.

Role Summary

We are seeking a Senior Implementation Engineer to lead and execute technical implementations of integrated airport and airline solutions spanning applications, networking, servers, infrastructure, security, virtualization, and cloud platforms. The role requires hands-on delivery supported by domain expertise in airports, customer collaboration, project awareness, and post-implementation support through transition.

Key Responsibilities

• Execute installation, configuration, integration, testing, and support for comprehensive airport and airline technology platforms covering applications, networks, servers, infrastructure, virtualization, security, and cloud environments.
• Interpret business, operational, and technical requirements into actionable implementation plans ensuring seamless integration with interrelated systems and services.
• Apply deep understanding of airport operational workflows to guide customers on effective product usage and advise on performance improvements enhancing operational efficiency.
• Lead all phases of the technical implementation lifecycle including requirements analysis, installation, configuration, testing, deployment readiness, go-live execution, and support transition.
• Manage customer go-live activities and provide ongoing support until handover completion, troubleshooting and resolving post-deployment defects or issues.
• Serve as the on-site technical and operational focal point for customers and represent project delivery teams when an on-site project manager is unavailable.
• Collaborate cross-functionally with Delivery, Product, Support, project managers, and clients to monitor actions, dependencies, risks, and issues, escalating significant impacts accordingly.
• Monitor post-implementation solution performance, identify opportunities for technical or operational improvements, and coordinate with appropriate teams to address needs.
• Maintain comprehensive and accurate technical documentation, configuration records, and handover materials following company policies and standards.
• Contribute to continuous improvement by incorporating lessons learned, refining implementation practices, and disseminating technical and functional knowledge among peers and customers.

Candidate Profile

• A minimum of five years’ relevant experience delivering infrastructure platform implementations, application deployments, or integrated systems over multiple full project lifecycles.
• Direct experience in deploying technology solutions within airport environments with a solid grasp of airport and airline operations, workflows, and system interdependencies.
• Proficient with networks, Microsoft infrastructure, servers, applications, virtualization technologies, cloud infrastructure, and security, with practical exposure to Cisco and Palo Alto environments.
• Strong troubleshooting skills with the ability to resolve complex technical and integration challenges across multiple teams.
• Knowledgeable in implementation governance including risk & issue management, change control, documentation, testing, and transition to support.
• Project-delivery aware with the capability to manage customer-facing activities in the absence of dedicated project management, without holding a formal project manager role.
• Customer-centric communicator capable of clearly explaining technical concepts, building trust, and maintaining professional relationships with diverse stakeholders.
• Highly organized, accountable, with excellent planning and prioritization skills and a commitment to continuous process improvement.
• Holds a bachelor's degree or equivalent in Engineering, Computer Science, IT, or related disciplines.
• Works mainly standard business hours, splitting time roughly 50/50 between office and customer sites.
• Willingness to travel up to 25% mostly within the Middle East and Africa region.

Desired Extras

• Certifications in project management or practical familiarity with formal project management methods.
• Technical certifications such as CCNA, Cisco, Microsoft, cloud, or security credentials are advantageous.

Work Environment and Benefits

• Flexible working arrangements including up to two days per week remote work, flexible daily schedules, and ability to work remotely up to 30 days annually from any location worldwide.
• Comprehensive employee wellbeing programs providing 24/7 support for employees and dependents.
• Opportunities for professional growth through access to top learning platforms and programs aligned with individual development plans and business priorities.
• Competitive local-market-aligned benefits supporting your lifestyle and employment status.

Equal Opportunity

SITA is committed to diversity and inclusion, encouraging applications from women, indigenous peoples, visible minorities, and persons with disabilities, supporting self-identification during recruitment.