Senior Executive - Operations (US/Canada Voice Process)

About the Company

Demandlane is a Silicon Valley headquartered organization specializing in leveraging AI to enhance mass tort case acquisition for lawyers. Our experienced multinational team from Silicon Valley, India, and Romania brings proven expertise in launching successful products. We offer a dynamic, fast-paced work environment with diverse challenges, ample growth prospects, and competitive performance-based compensation.

Role Overview and Responsibilities

• The candidate should have a minimum of two years experience in sales, cross-selling, or lead generation focused on US/Canada voice processes within an international BPO setting.
• Deliver exceptional customer service by efficiently managing client inquiries and maintaining professionalism throughout interactions.
• Consistently achieve assigned sales goals by maintaining high productivity levels and managing a sales pipeline effectively.
• Adhere to call quality standards in line with monitoring protocols.
• Excel in presenting, negotiating, collaborating, and closing deals to drive sales results.
• Demonstrate motivation and skill in sales planning, execution, and relationship building with customers.
• Establish and sustain positive business and client relationships to support ongoing sales success.

Required Skills and Qualifications

• Minimum of two years of demonstrated experience in US/Canada outbound sales or lead generation voice processes.
• Strong interpersonal and communication abilities to engage clients effectively.
• Practical experience working in call centers with outbound sales responsibilities.
• Graduates and undergraduates are both eligible to apply.
• Tech-savvy with a capability to quickly learn new technologies.
• Strong problem-solving and probing skills to address customer concerns creatively and accurately.
• Ability to identify opportunities for process improvements and contribute suggestions.
• Empathy and real-time resolution skills when addressing customer issues.

Perks and Benefits

• Monthly performance incentives rewarding achievement.
• Five-day workweek aligned with US shifts, with weekends (Saturday and Sunday) fixed off.
• Free cab services provided for commuting (pick-up and drop-off).