Senior Executive - Digital & CX

Position Overview

We are looking for a Senior Executive in Digital and Customer Experience to join our client in Dubai on a contractual basis for one year, with a possibility for extension. This role involves managing and supporting Salesforce products and digital assets within a large organization.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related discipline.
• Certification in Product Management or ITIL is advantageous.
• Salesforce Administrator certification is a mandatory requirement.

Experience & Skills

• 3 to 5 years’ experience in product management or support roles centered on Salesforce solutions.
• Demonstrated expertise with Salesforce products including Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud.
• Background in software engineering with hands-on involvement in maintaining and supporting live digital products.
• Familiarity with Agile frameworks and tools such as Scrum, Kanban, and Jira.
• Skilled in incident management and problem resolution protocols.

Additional Information

Interested applicants are requested to provide their CV along with details of expected salary, notice period, current location, nationality, and visa status.