Senior eCommerce Project Manager

Overview

We are seeking an experienced Senior eCommerce Project Manager to lead initiatives within a direct-to-consumer eCommerce environment. This role involves overseeing new platform functionalities, enhancements, and regional projects in Dubai. The position demands extensive expertise in managing eCommerce projects including Cart & Checkout processes, Omnichannel solutions, Payment Integrations, and innovative feature deployments.

Key Responsibilities

• Oversee the end-to-end management of eCommerce projects, from conception to delivery.
• Lead feature rollouts concentrating on Cart & Checkout, Omnichannel/Endless Aisle, Payment systems, and innovative eCommerce solutions.
• Enhance checkout processes to improve conversion rates and optimize payment gateway functionalities.
• Drive initiatives such as Endless Aisle, click-and-collect, and online-to-offline order fulfillment strategies.
• Supervise regional integrations of payment gateways, ensuring compliance with payment APIs and 3-D Secure protocols.
• Coordinate effectively among global, regional, and local stakeholders, serving as the liaison between technical teams and business units.
• Manage project documentation including timelines, risk assessments, budgets, reporting, and governance.
• Collaborate with Agile teams to handle sprints, backlogs, user stories, and user acceptance testing.
• Monitor key performance indicators related to eCommerce, including conversion metrics and platform stability, to identify and implement improvements.
• Support innovation by exploring new technologies, fintech advancements, AI-driven recommendations, and experimental feature launches.
• Promote continuous process improvement and uphold Agile best practices throughout project execution.

Qualifications and Skills

• At least 7 years of direct experience in managing eCommerce projects or product ownership.
• Proven expertise specifically in Cart & Checkout, Omnichannel/Endless Aisle implementations, Payment Gateway integrations, and launching new features.
• Hands-on experience with two or more major eCommerce platforms such as Shopify, SAP Hybris, Salesforce Commerce Cloud, or Magento.
• In-depth knowledge of payment APIs, tokenisation, and 3-D Secure payment authentication.
• Demonstrable success in checkout optimization efforts, including achieving at least a 10% increase in conversion rates or reducing checkout latency.
• Experience implementing Endless Aisle, click-and-collect, or online-to-offline fulfillment strategies, preferably within the MENA region.
• Strong understanding of business-to-consumer eCommerce models and retail operations.
• Experience working within Agile environments, particularly with distributed teams.
• Excellent skills in project management, stakeholder engagement, and clear communication.
• Proficiency with tools like JIRA, Confluence, and data visualization software including Looker, Power BI, or Tableau.
• Educational background: Bachelor's degree or higher in Business, Information Technology, Engineering, or related disciplines.
• Certifications such as PMP, PRINCE2, AgilePM, SAFe, or Lean Six Sigma are considered a plus.
• Fluency in English is mandatory; knowledge of Arabic or Turkish is advantageous.