Senior Champion Program Manager, APAC

Overview

This role is based in the Greater Kolkata Area and reports within the APAC region at Atlassian. The position focuses on managing and growing the Champion program by developing strong connections with Atlassian Champions, supporting their contributions in community engagement, company user groups, events, forums, and content initiatives aligned with business objectives.

Key Responsibilities

• Lead the operational management and continuous improvement of the Champion program infrastructure, including technology platforms, documentation, and engagement metrics to ensure a scalable and healthy system.
• Regularly gather and analyze Champion feedback through annual surveys to optimize their experience within the program.
• Represent Champions in cross-functional projects such as CRM migrations and enhancement of rewards and perks systems.
• Coordinate Champion enablement activities including Champion Hub, lifecycle communications, and workshops.
• Provide first-level escalation support and advise on subsequent actions for Champion Program Managers (CPMs).
• Maintain active engagement with Champions across communication channels such as private Slack communities, forums, email, and in-person meetings.
• Host monthly virtual events like Coffee Chats and Office Hours with regional Champions.
• Celebrate and promote Champion achievements regionally through quarterly reports, social channels, and blogs.
• Organize annual regional events to recognize top performing Champions in APAC.
• Ensure compliance with Champion Program Guidelines.

Required Qualifications

• At least 3 years of proven experience in designing, scaling, and influencing community or ambassador programs, particularly user-driven or chapter-based models.
• Strong expertise in program operations with skills in defining program requirements, managing documentation, SOPs, and maintaining tooling health.
• Excellent prioritization, organization, and deadline management capabilities, adept at collaborating across multiple teams and geographies in a fast-paced environment.
• Ability to multitask and adapt to various working styles while learning new procedures efficiently.
• Exceptional communication and writing skills.
• Proven ability to build and nurture relationships with diverse stakeholders, including executive-level interactions and marketing partners.
• A passion for engaging and supporting diverse customer communities and facilitating user-driven events.
• Creative problem-solving skills with a proactive and dynamic approach.
• Comfortable working both independently and collaboratively within a team.

Preferred but Not Mandatory

• Experience with Atlassian products, Slack, HubSpot, Salesforce, and familiarity with Bevy, Higher Logic Vanilla, or Tableau.

Compensation and Benefits

Compensation is based on skills, knowledge, and experience and may include benefits, bonuses, commissions, and equity. Atlassian supports flexible work arrangements within countries where it operates legally and offers extensive perks including health and wellbeing resources and paid volunteer days.

Diversity and Inclusion

Atlassian values diversity and inclusion, ensuring a discrimination-free environment regardless of race, religion, nationality, gender identity or expression, sexual orientation, age, or other status factors. All personal data is handled confidentially adhering to equal employment opportunity guidelines.

Legal and Recruitment Process

Employment is subject to identity verification in compliance with local laws, which may include biometric data. The recruitment process accommodates adjustments upon request to support candidate needs.