Senior Business Analyst

Job Overview

We are seeking a Senior Business Analyst to join our team to drive impactful change within our organisation by working on complex, customer-centric projects. This role also includes mentoring peers and influencing critical business outcomes. This opportunity is open for candidates located in Auckland, Wellington, or Christchurch.

Primary Responsibilities

• Engage with stakeholders, delivery teams, and subject matter experts to gather, assess, and specify business requirements.
• Map current and future business processes to identify enhancements and efficiencies.
• Create comprehensive user stories and business documents to facilitate delivery across various teams and projects.
• Evaluate possible solutions and make informed recommendations balancing customer needs, business goals, risks, and financial impacts.
• Serve as a reliable bridge between business units and delivery groups to ensure shared clarity on requirements, risks, and expectations.
• Communicate intricate ideas clearly to diverse stakeholders.
• Identify risks and issues proactively and support their resolution.
• Participate actively in Agile ceremonies such as daily stand-ups, sprint planning, reviews, and cross-team scrums.
• Guide and mentor Associate Business Analysts, Business Analysts, and participants in the Graduate program.
• Lead planning for analyses and contribute to the refinement and evolution of analysis methodologies and team practices.

Qualifications and Experience

• Over five years in a senior business analysis or delivery-focused role, preferably within financial services or insurance sectors.
• Experience on commercial, pricing, product, or technically complex projects.
• Proficient with Agile, Lean, and Waterfall project management methods.
• Advanced knowledge of business analysis frameworks such as BABOK, Agile, and Lean Six Sigma.
• A strong track record in dissecting complex challenges and providing clear, actionable solutions.
• Excellent stakeholder engagement and communication skills tailored for both technical and non-technical audiences.
• Skilled at running workshops and coordinating with remote or distributed teams.
• Detail-oriented with the ability to produce precise and high-quality documentation.
• Experienced user of tools like JIRA and Confluence.
• Adaptable, resilient, and team-focused, with a commitment to supporting colleagues and fostering a collaborative environment.

About the Employer

We are proud members of a leading insurance group recognized across Australia and New Zealand for trusted insurance brands. Our company focuses on delivering faster, simpler, and better outcomes for customers and partners.

We strive to build a diverse workforce representative of the communities we serve, committed to inclusivity, flexible working conditions, career advancement, and internal mobility opportunities.

If you need adjustments to participate fairly in our recruitment or workplace processes, confidential support is available upon request.