Senior Billing Coordinator

Position Overview

We are looking for a Senior Billing Coordinator to be part of the London IPT Billing Team at DLA Piper. This role is integral to managing the billing process and supporting Partners and Fee Earners to ensure billing activities are executed effectively, aiding the business in meeting its revenue and cash flow targets.

Primary Responsibilities

• Proactively calculate billing amounts, including edits and write-offs, for Partner approval.
• Prepare, obtain approval for, and submit invoices to clients and Partners.
• Handle complex reconciliations such as supplier bills, bill splitting, discounts, and disbursement allocations.
• Oversee the end-to-end advance billing process ensuring smooth client-office transfers.
• Serve as the main contact for all billing queries, client questions, and credit note processes; escalate complicated issues appropriately.
• Coordinate billing activities with internal teams including GSC and other DLA Piper offices for e-bills and multi-payer situations.
• Support management with ad hoc tasks and reporting as required.
• Collaborate with Legal Administration teams to provide unified Partner and client support.
• Update and manage matter master data and charge-out rates.
• Maintain client billing protocols and instructions to ensure smooth billing operations and support colleagues during absences.
• Facilitate WIP review sessions and prepare draft bill aging and review reports with Partners.
• Manage WIP write-offs in accordance with partner-approved control matrices.
• Ensure all WIP is recorded and billed following client-specific protocols.
• Generate ad-hoc client reports to identify and address billing lock-ups and assist Partners in reducing WIP days.
• Assist and guide Billing Coordinators with VAT queries and Solicitors' Account Rules, providing mentorship especially on complex billing issues.
• Act as deputy when the Team Leader is unavailable and contribute to team personnel management.
• Perform day-to-day service to cash duties including matter setup validation, liaising with Legal Administration and Partners for missing information, and quality reporting of matter data.
• Identify and report any suspicious client activity in compliance with local regulations.
• Support onboarding and training of new team members.
• Ensure adherence to firm billing standards and policies, including multi-payer billing and internal orders of business (IOB).
• Collaborate with collections team on credit collection activities as necessary.
• Uphold compliance with credit policies through timely and accurate billing and credit note issuance.

Candidate Profile

• Exceptional accuracy and attention to detail in handling sensitive client data and invoice adjustments.
• Commitment to following firm policies even under pressure.
• Strong analytical skills with experience in billing report generation and data interpretation.
• Excellent communicator, capable of collaborating across various teams and levels.
• Effective problem-solver with experience resolving billing and VAT issues swiftly.
• Team player with ability to work collaboratively and support colleagues in different departments.
• Proactive approach to identifying and implementing process improvements.
• Flexibility and adaptability to changes in procedures, systems, and requirements.
• Previous experience in managing or coordinating team members is advantageous.
• Skilled in prioritizing tasks, meeting deadlines, and managing multiple responsibilities simultaneously.
• Familiarity with financial and billing software such as SAP S/4HANA, Concur, Service Now, E-Billing platforms, and Microsoft EE Suite is beneficial.
• At least two years of accounting or billing experience, preferably in a professional services or legal setting.
• Good understanding of local VAT standards and compliance; training will be provided as required.
• Experience ensuring accuracy and adherence to billing regulations and client protocols.

About DLA Piper

DLA Piper is a global law firm delivering legal services worldwide, driving innovation and exceptional outcomes in cross-border matters, transactions, and disputes. With a firm commitment to inclusivity, DLA Piper values diverse perspectives and fosters a culture that supports every individual's success.

The firm is dedicated to accessible recruitment processes and offers reasonable adjustments to candidates as needed. Pre-employment screening may occur where legally permitted.