Senior Banking Consultant

About Us

At ANZ, we are dedicated to creating an environment where individuals and communities flourish by focusing on enhancing the financial wellbeing and sustainability of millions of customers.

About The Role

Join our Retail Banking team as a Senior Banking Consultant, where your principal responsibility will be to offer customers a smooth banking experience by addressing their entire spectrum of financial needs and objectives. This includes handling transactional duties, engaging in needs-based discussions, and guiding customers through the financial products available, including digital offerings. You will possess the expertise to carry out customer transactions efficiently and conduct comprehensive needs-based consultations, fulfilling product requirements according to your accreditation level. Primarily based within branch locations, you will ensure exceptional customer service, aiming to turn customers into loyal supporters of ANZ.

As a valued member of a cooperative team, you will serve as a role model and mentor to peers, striving to provide the best customer experience possible. Your dedication to upholding our Customer Promises will ensure every customer leaves with a positive impression of ANZ.

Banking is evolving, and so are we, providing ample opportunities for you to explore new areas, learn, and progress. Whatever your role at ANZ, you will be contributing to building your future along with ours.

Role Details

• Permanent full-time position
• Location: 274 Great Eastern Hwy, Midland WA 6056
• Working hours: 40 hours per week
• May require rostered Saturday shifts to accommodate branch hours and customer needs

Daily Responsibilities and Qualifications

To thrive in this role, candidates will ideally bring:

• Experience in establishing strong relationships in customer-focused environments
• Substantial background in financial services, preferably retail banking
• Strong communication and interpersonal abilities
• Proven leadership and coaching skills
• Experience as an active user and advocate of technology
• Ability to manage multiple tasks and adapt swiftly to changes and uncertainties

While possessing all these skills is not mandatory, a growth mindset is fundamental to the ANZ culture. Candidates who meet most of these criteria are encouraged to apply.

Application Deadline

Applications close on 8th October 2026 at 11:59 pm (Melbourne time).