Senior Back Office Supervisor

Role Overview

We are looking for an experienced Senior Back Office Supervisor to join Datamark India BPO LLP in Mumbai. This critical position involves managing and improving back office functions to meet both organizational goals and client requirements, while promoting a culture of high standards and productivity within the team.

Key Duties

• Lead, coach, and develop the back office team to maximize their output.
• Oversee and optimize back office workflows, including handling mailroom and data entry tasks effectively.
• Monitor team workload and performance regularly, implementing necessary enhancements to boost operation success.
• Address and solve operational issues promptly to ensure smooth continuity of processes.
• Prepare detailed reports on team and operational performance for management analysis and strategic planning.

Candidate Profile

• Education: High school diploma or equivalent mandatory; a bachelor's degree is favorable.
• Experience: At least 5 years in back office operations with 2 years minimum in a supervisory capacity.
• Leadership: Demonstrated capability to guide and nurture a varied team.
• Communication: Strong verbal and written communication proficiency.
• Technical Skills: Competent with data entry applications and Microsoft Office tools, especially Word and Excel.
• Analytical Acumen: Effective problem-solving and analytical skills aimed at process enhancements.
• Detail-Oriented: Meticulous attention to accuracy across all operational tasks.
• Adaptability: Ability to manage changing priorities and perform well under pressure.

Additional Information and Benefits

• Group Medical Insurance coverage included.
• Compliance with standard statutory employee benefits.
• Workweek consists of 5 days.