Senior Associate - SME Broker Management

Overview

This position focuses on promoting and selling insurance offerings through brokerage partners by establishing and nurturing robust relationships with brokers. The role demands managing sales activities, imparting product expertise, and achieving set sales objectives. Close liaison with brokers is essential to broaden market presence, boost sales, and enhance customer satisfaction.

Key Responsibilities

• Cultivate and sustain strong connections with insurance brokers, agents, and intermediaries.
• Serve as the main contact for brokers, addressing inquiries, providing support, and resolving issues promptly.
• Educate brokers on product features, benefits, and details to empower effective client selling.
• Identify and pursue new broker collaborations while expanding existing relationships to increase sales.
• Consistently meet or exceed sales goals by utilizing broker channels to promote insurance products and services.
• Support brokers in closing deals by furnishing essential tools, resources, and assistance.
• Conduct continuous training sessions on product knowledge, industry trends, and sales methodologies to enhance broker effectiveness.
• Keep brokers informed with accurate, current information on policies, pricing, and eligibility.
• Advise brokers on optimal sales techniques and strategies to maximize performance.
• Collaborate on identifying potential clients and strategies to improve market penetration.
• Generate and qualify sales leads for brokers to pursue and finalize.
• Track and assess broker performance relative to sales targets to recommend improvements.
• Ensure transactional documentation is complete and CRM records are kept updated.
• Compile and report broker sales performance metrics, offering actionable insights.
• Comply with all company policies, industry standards, legal regulations, and ethical guidelines during sales activities.
• Work jointly with brokers to maintain high customer satisfaction and retention levels.
• Assist in addressing any broker or client complaints to sustain positive relationships.
• Perform follow-ups post-sale to ensure smooth customer onboarding and resolve any outstanding concerns.

Desired Skills

• Proven sales experience within the insurance domain.
• Thorough understanding of insurance product details and features.
• Excellent communication and interpersonal abilities.
• Effective sales strategies and techniques.
• Familiarity with customer relationship management (CRM) software.
• Strong market insight and awareness.
• Problem-solving aptitude.