Senior Account Manager, Trilogy

Overview

Jorveth is an expanding global enterprise focused on delivering AI-powered business solutions and enhancing enterprise customer success through strong long-term client partnerships. Various teams including Account Management, Customer Success, Sales Operations, Renewals, and Business Strategy collaborate to maximize enterprise customer value and enable sustainable revenue growth.

Role Summary

We are searching for a seasoned Senior Account Manager, Trilogy to oversee significant enterprise accounts, lead strategic renewal negotiations, and cultivate enduring client relationships. This role prioritizes ownership over high-value renewal portfolios combined with executive-level negotiation and AI-supported sales execution rather than traditional commission-oriented prospecting.

Key Duties and Responsibilities

• Manage and maintain a portfolio of major enterprise customer accounts.
• Lead negotiations for contract renewals and secure long-term commercial agreements.
• Collaborate with Account Management, Customer Success, Sales Operations, Renewals, and Business Strategy teams to align efforts.
• Foster and maintain influential relationships with C-level executives and key stakeholders.
• Assess customer needs to align solutions with their business strategies.
• Ensure accurate record-keeping in CRM systems and maintain comprehensive account documentation.
• Monitor account health, renewal timelines, and customer engagement metrics.
• Work internally to resolve customer challenges and facilitate successful outcomes.
• Prepare detailed account reviews, reports, and presentations for executive-level updates.
• Utilize AI-enabled workflows to enhance account planning and client communication.
• Track metrics related to customer retention and revenue generation.
• Contribute to refining enterprise account management processes.
• Advocate for outstanding customer experience and strengthen long-term partnerships.
• Support initiatives aimed at cross-functional business growth.
• Stay current with best practices in enterprise sales and customer success management.

Qualifications and Skills

• Bachelor’s degree preferred in Business Administration, Sales, Marketing or a related discipline.
• Minimum 5 years of experience in enterprise account management, strategic sales, SaaS, or customer success roles.
• Proven expertise managing high-value customer relationships and contract renewals.
• Strong negotiation, communication, and presentation skills targeting executive audiences.
• Analytical mindset with effective problem-solving capabilities.
• Proficient in English communication, both verbally and in writing.
• Experience with CRM platforms such as Salesforce or HubSpot is an advantage.
• Knowledgeable about enterprise software, cloud services, AI tools, and customer success practices is beneficial.
• Capable of working autonomously and collaborating within international teams.
• Experience within UAE or GCC enterprise sales is advantageous but not mandatory.
• Certifications related to sales, customer success, or account management are welcomed but not required.

Benefits and Perks

• Opportunity for fully remote work, allowing flexibility.
• Senior leadership role within a full-time position.
• Potential for career advancement and professional skill development.
• Exposure to major enterprise accounts and AI-enhanced sales operations.
• A highly international and collaborative organizational culture.
• Flexible work environment supportive of work-life balance.

Additional Information

This role offers an exciting opportunity to contribute to global enterprise customer success within a forward-thinking AI-driven business environment.