Senior Account Manager

About the Role

Our client, a well-established agency based in Dubai, is seeking a Senior Account Manager to manage a key client account and be integral in delivering outstanding campaigns and consistent client collaboration. The role requires a seasoned professional accustomed to agency environments, capable of handling senior stakeholder management, coordinating diverse teams, and ensuring successful project execution from conception to completion.

Key Responsibilities

• Serve as the primary liaison managing daily communications with a key client, fostering trust and seamless collaboration across ongoing projects and campaigns.
• Develop and maintain durable relationships with client stakeholders while fully understanding their business goals and communication needs.
• Lead projects from initial briefing through final delivery, vigilantly managing timelines, budgets, and quality to meet or exceed expectations.
• Convert client needs into clear, actionable briefs for creative, strategy, production, and other internal departments.
• Simultaneously coordinate multiple projects across various workstreams and stakeholders ensuring alignment and efficiency.
• Collaborate tightly with creative and production teams to ensure deliverables match client briefs and uphold high standards.
• Oversee project timelines, approval processes, feedback, and all relevant deliverables throughout campaign life cycles.
• Organize and conduct client meetings, provide status updates, deliver presentations, and guide project discussions.
• Anticipate challenges proactively and offer practical solutions to prevent delivery disruptions.
• Support account expansion by identifying opportunities to broaden the scope of work and deepen client relationships.
• Work closely with senior agency leadership on strategic account planning, commercial negotiations, and priority setting.
• Maintain thorough documentation, project tracking, and effective communication with all internal and external parties.

Candidate Requirements

• Possess 5 to 10 years of relevant experience within an agency setting, ideally in advertising, creative, marketing, communications, or integrated agencies.
• Demonstrated expertise in client servicing and account management from briefing stages to final project delivery.
• Deep understanding of agency processes and ability to coordinate across creative, production, strategy, and specialist teams.
• Capable of juggling multiple projects, priorities, and stakeholder demands in fast-moving environments.
• Excellent client-facing and presentation abilities with confidence engaging both operational staff and executives.
• Commercially astute with a proven track record of fostering long-term client relationships.
• Strong organizational skills combined with meticulous attention to detail in project management.
• Team player who can take full ownership and accountability of assigned accounts and projects.
• Superior written and spoken English communication skills.
• Experience working with regional or international clients is advantageous.

Ideal Candidate Profile

The successful candidate will be an experienced agency professional adept at bridging client needs and internal agency teams. You will bring structure to complex, fast-moving projects while upholding strong relationships and ensuring excellent delivery standards. Being proactive, commercially aware, and extremely organized will help you thrive in this dynamic environment where priorities can shift quickly.