Security Officer

About Anchor Group Services

Anchor Group Services is a prominent provider of security, cleaning, and facilities management in the UK, emphasizing employee development and wellbeing. Their supportive culture includes management guidance, employee benefits such as the Employee Assistance Programme, and access to accredited training through the Anchor Academy.

Position Overview

We are seeking a skilled Security Officer to join our established team at Marlands Shopping Centre, Southampton. The role involves maintaining a secure environment for visitors and staff by conducting regular patrols, monitoring activities, and responding swiftly to incidents. This position reports to the Operations Manager and follows a 4 on 4 off schedule with shifts from 10:15 AM to 10:15 PM, averaging 42 hours weekly.

Key Responsibilities

• Safeguard client property, personnel, and assets by adhering closely to site-specific Assignment Instructions and procedures.
• Identify and report anomalies or irregularities to prevent loss or damage, enforcing policies as necessary.
• Escalate incidents promptly and accurately to designated authorities including Control Room, Shift Manager, Operations Manager, or Emergency Services in severe cases.
• Operate and supervise site CCTV equipment effectively.
• Maintain thorough documentation of observations, occurrences, and surveillance activities in reports.
• Ensure compliance with legal standards to uphold organizational integrity and reputation.
• Contribute towards team objectives and collaborate with colleagues as needed.
• Provide professional and courteous first-line support to customers and visitors.
• Respond appropriately to customer inquiries and requirements, delivering excellent service.
• Maintain professional behavior and appearance at all times.

Essential Qualifications and Skills

• Valid frontline SIA licence (DS or SG categories mandatory).
• Complete and verifiable employment history for the past five years.
• Experience in customer service with confidence in managing conflicts suitably.
• Flexibility to meet scheduling and job demands.
• Strong verbal and written communication abilities.
• Neat and professional personal appearance.
• Dependability reflected in punctuality and reliability.
• High enthusiasm and passion for the role.
• Capacity to perform efficiently in a dynamic, fast-paced environment.

Benefits Provided

• Access to nationally accredited courses through the Anchor Academy to advance career skills.
• Discounted financial support available for SIA and First Aid training.
• Participation in an auto-enrolment pension scheme, subject to minimum earnings.
• Option to access earned wages via Stream service.
• Eligibility for the Cycle to Work Scheme.
• Provision of full uniform.
• Round-the-clock free Employee Assistance Programme including counseling services.
• Membership in the Hospital Saturday Fund.
• Recognition awards to acknowledge performance and dedication.

Additional Information

This security role is also known under various titles including Security Guard, Protection Officer, Loss Prevention Officer, Facilities Security Officer, and more. The position is suitable for candidates located within commuting distance of Portsmouth, Fareham, Gosport, Havant, and other nearby areas.

Anchor Group Services promotes equal employment opportunities without discrimination on any legally protected grounds.