Security Officer

About Rosewood Hotel Georgia

Rosewood Hotel Georgia in Vancouver artfully blends the opulence of the Roaring Twenties with modern design aesthetics. Established in 1927, this acclaimed hotel has been carefully restored and ranks among the most prestigious hotels globally. Featuring 156 rooms and suites, exceptional award-winning dining, and the Sense Rosewood Spa, it holds the distinction of being the only two-Key Michelin rated hotel in Vancouver and the city’s premier hotel destination. For decades, guests have cherished the hotel’s inviting ambiance, outstanding hospitality, and prime location.

Role Summary

The Security Officer plays a critical role in safeguarding both guests and staff by actively monitoring and patrolling designated areas to maintain a secure environment, preventing loss or damage, foreseeing potential issues, and timely responding to incidents and emergencies.

Key Responsibilities

• Stay fully informed about all departmental policies, service protocols, and standards and adhere to them rigorously.
• Uphold high standards consistently each day in all safety and service aspects.
• Operate and maintain security equipment properly and use it strictly for intended purposes.
• Promptly anticipate and respond to guest needs, maintaining positive guest relations and acknowledging all guests warmly.
• Be knowledgeable about all hotel offerings, local attractions, and activities to accurately answer guest queries.
• Address and resolve guest complaints to their satisfaction.
• Ensure cleanliness, hygiene, and orderliness of assigned working areas.
• Maintain awareness of scheduled group events, hotel occupancy, facilities, operating hours, floor plans, fire and emergency plans, and departmental codes of conduct.
• Review daily logs and updates from previous shifts to remain informed on relevant details.
• Distribute radios, beepers, and keys to authorized internal guests.
• Keep precise records and ensure their secure handling.
• Verify identification of internal guests and escort all non-hotel personnel entering through staff entrances.
• Inspect packages, purses, and bags of internal guests entering or exiting the premises.
• Escort internal guests as needed and monitor after-hours access to secured hotel areas, ensuring proper authorization and documentation.
• Manage deliveries outside of normal business hours.
• Liaise with external agencies such as the police.
• Lead coordination during emergency situations and inform Security Manager immediately as required.
• Monitor security cameras and investigate any duress alarms.
• Patrol the property thoroughly using specified equipment, verify all checkpoints, and document activities taken.
• Identify and resolve safety hazards promptly.
• Ensure guest room doors are secured and assist guests with room access when necessary.
• Investigate suspicious individuals on hotel grounds.
• Conduct inquiries into thefts, lost property, noise disturbances, assault, food poisoning, and other complaints, completing required reports.
• Respond to accidents involving guests; provide first aid following Workers Compensation Board and CPR guidelines.
• Attend scenes involving guest fights or altercations.
• Handle situations involving intoxicated guests according to regulations and hotel procedures.
• Arrange towing of vehicles when necessary and document vehicle accident or theft reports.
• Assist with moving or securing guests’ personal belongings as needed.
• Maintain strict confidentiality regarding all security-related documents and release information solely to authorized personnel.
• Answer departmental phone calls and communicate via radio or beeper with designated resort team members.
• Prepare and submit maintenance work orders to Engineering department.
• Perform any additional duties assigned.

Skills and Qualifications

• Minimum 3 to 5 years’ experience as a Security Officer or in a similar role; prior hotel experience is advantageous.
• High school diploma required.
• Attention to detail, speed, and accuracy in job performance; ability to prioritize, organize, and follow through on tasks independently and within a team setting.
• Strong problem-solving, clear judgment, calmness under pressure, and good conflict resolution skills.
• Confidentiality of guest and hotel information must be maintained at all times.
• Valid Security License issued by the Province of British Columbia.
• Certified in Occupational First Aid Level 2 (OFA 2), CPR, and AED.
• Possess a Class 5 or higher British Columbia driver’s license with a clean driving record (maximum 3 demerit points in the past 5 years).
• Familiarity with Criminal Code, municipal bylaws, hotel layout, security policies, and hotel operating procedures.
• Proficiency with Microsoft Office applications.
• Knowledge of relevant legislation including Occupational Health and Safety Act and Work Compensation Board of BC regulations.
• Fluency in English, including reading and writing; additional languages are a plus.
• Physical ability to handle lifting up to 50 pounds, perform various physical movements during shifts, and communicate effectively with guests and colleagues.

Additional Information

• Applicants must be legally authorized to work in Canada; the hotel cannot assist with work permits or visas.
• Hourly wage ranges from $21.95 to $24.58, based on experience and qualifications.
• The employer reserves the right to modify job duties as business needs evolve.