SAPOL Call Centre Consultant (Pool)

Role Overview

South Australia Police (SAPOL) seeks dedicated Call Centre Consultants for a vital role where every interaction supports the safety of the community. Serving as the initial contact point for emergency Triple Zero (000), 131 444 Police Assistance Line, and Crime Stoppers SA, the position involves managing high-stakes communications with composure and care. This role demands sound judgement, autonomy, and respect for diverse cultural and social backgrounds while applying SAPOL's procedures.

Key Responsibilities

• Make confident decisions and clearly communicate instructions verbally.
• Identify and extract critical information from callers efficiently.
• Engage effectively with individuals from varied backgrounds as part of a supportive team.
• Utilize technological tools seamlessly, managing multiple screens and software platforms.
• Maintain composure and resilience in high-pressure, emergency situations.
• Exercise initiative in handling nonemergency, complex, and emergency calls under established guidelines.

Skills and Qualities Required

• Strong communication and organizational skills.
• Ability to work autonomously with integrity and respect.
• Community-orientation and solution-focused mindset.
• Capability to operate within a 24/7 roster including weekends and public holidays.

Benefits and Opportunities

• Flexible scheduling that supports work-life balance with preferences-based rostering.
• Potential for casual, term, or permanent employment roles.
• Access to wellbeing initiatives including onsite gym facilities and Fitness Passport membership.
• Supportive, diverse, and inclusive work environment.
• Paid training program and career progression within the South Australian Public Sector.
• Salary packaging benefits available.

Additional Information and Conditions

• Applicants must have current Australian work eligibility and will undergo criminal history checks.
• Shift work includes nights, weekends, holidays, and possible overtime.
• Selected candidates join a 12-month pool and may attend a mandatory five-week paid full-time training, followed by additional shifts to complete training consolidation.
• Successful trainees might be offered casual or six-month term contracts with prospects for ongoing employment based on business needs.
• South Australia Police encourages applications from First Nations peoples and people with disabilities.
• The public sector fosters flexible work arrangements and is committed to inclusive and barrier-free recruitment processes. Applicants needing accommodations are encouraged to request support during application.

Application Notes

Applicants are required to submit their applications online including CV, cover letter addressing selection criteria, and referee contacts. Comprehensive job description, FAQs, and additional documentation are provided to ensure clear understanding of the role and selection process.