Salon Manager

About the Role

We are seeking an experienced and accountable Salon Manager to independently oversee all daily functions of our salon and drive business expansion at Studio11 Family Salon, Banaswadi, Bengaluru.

Key Duties

• Take full responsibility for daily salon operations and revenue generation.
• Achieve monthly sales targets and revenue goals.
• Manage, motivate, and assess performance of salon staff.
• Efficiently assign appointments and staff to maximize salon capacity.
• Ensure professional consultations and high-quality service for every client.
• Promote service upgrades, add-ons, packages, and encourage repeat bookings.
• Follow up on inquiries, missed appointments, and potential clients.
• Ensure proper customer rebookings and retention strategies.
• Monitor daily sales, average bill amounts, staff performance, and conversion rates.
• Maintain superior hygiene, grooming, service quality, and client experience standards.
• Address customer complaints professionally with prompt resolutions.
• Oversee inventory control ensuring minimal product wastage.
• Ensure compliance with salon SOPs, billing, and operational processes.
• Conduct regular training, coaching, and performance appraisals for staff.
• Coordinate with ownership on sales, staffing, marketing, and operations.
• Monitor Google reviews and encourage authentic customer feedback.
• Prepare and provide daily and weekly performance reports to the owner.

Performance Goals

• Meet monthly revenue objectives.
• Increase average customer spend.
• Boost repeat client bookings and retention.
• Enhance inquiry-to-booking conversion rates.
• Improve staff productivity and boost service sales.
• Maintain excellent customer satisfaction and salon standards.

Candidate Profile

• Minimum 2 years managing salon, spa or beauty business preferred.
• Effective communication and expert customer handling skills.
• Strong sales aptitude and team leadership capability.
• Comfortable with performance targets and metrics-based management.
• Proactive and responsible with ability to make independent decisions.
• Familiarity with salon management or CRM software is advantageous.

Compensation and Growth

• Competitive monthly salary with performance incentives.
• Opportunity to assume ownership roles in a growing salon.
• Performance-driven career advancement possibilities.

Location

Studio11 Family Salon, Banaswadi, Bengaluru, Karnataka, India.