Sales & Services Associate

About the Role

Join Marriott International as a Sales & Services Associate, positioned on MacCurtain Street, Cork, Ireland. This full-time, non-management role involves welcoming guests from around the globe and providing them with seamless assistance throughout their travel experience. Your primary task is addressing inquiries regarding property amenities, services, and accommodation options, aligning with Marriott's vision to be the world’s favorite travel company.

Key Responsibilities

• Handle incoming communications via voice, email, and chat across various Marriott brands, supporting customers with their booking questions and needs.
• Process reservation requests accurately and assist with basic loyalty and customer care inquiries.
• Identify guests' reservation needs and utilize sales techniques to maximize revenue generation.
• Ensure adherence to corporate policies involving special booking rules, loyalty programs, and case management procedures.
• Support guests in issue resolution through clear communication and collaboration with Marriott properties, company contacts, and third parties.
• Maintain professionalism in appearance and behavior, protect company assets and confidentiality, and adhere to company policies.
• Welcome guests according to company standards, anticipate their service needs, assist individuals with disabilities, and express genuine appreciation towards guests.
• Communicate clearly and courteously via telephone and other channels, practicing appropriate etiquette.
• Cultivate positive working relationships and support team goals by listening and responding to colleagues’ concerns appropriately.
• Meet quality assurance standards and perform physical tasks such as moving or carrying objects up to 10 pounds as required.
• Perform other reasonable duties as assigned by supervisors.

Qualifications

• Minimum education requirement: High school diploma or GED equivalent.
• No prior related work or supervisory experience required.
• No professional licenses or certifications necessary.

Additional Information

Marriott International is committed to equal opportunity employment, welcoming and valuing diverse backgrounds of associates. The company prohibits discrimination on any legally protected grounds, including disability and veteran status. Marriott encourages being part of a dynamic global team focused on growth, success, and personal development.