Sales Relations Specialist

Overview

The Sales Relations Specialist will be accountable for developing and sustaining strong relationships with potential and current clients, promoting real estate projects, and assisting customers through every step of the sales process. This role directly supports achieving sales targets via prompt follow-ups, effective communication, and collaboration with internal departments.

Key Responsibilities

• Determine customer requirements and suggest properties that match their preferences and financial plans.
• Clearly explain project specifics, property amenities, pricing structures, payment options, and available units.
• Manage and convert assigned inquiries, leads, and referrals into confirmed sales.
• Schedule and conduct customer consultations, property tours, and visits to sales offices.
• Assist clients through reservation, documentation, and contract signing phases.
• Liaise with finance, mortgage providers, legal teams, and customer support to facilitate successful transactions.
• Keep detailed records of client interactions, prospects, and sales opportunities within the CRM platform.
• Respond to customer questions and resolve complaints, escalating where necessary to ensure satisfactory outcomes.
• Foster ongoing client relationships post-sale and provide updates regarding key project milestones.
• Track market developments, competitor projects, and customer feedback to uncover new sales opportunities.
• Generate routine reports covering lead status, conversion metrics, sales activity, and client feedback.
• Engage in real estate exhibitions, marketing events, and sales promotions.
• Adhere strictly to established pricing, sales policies, and relevant legal requirements.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Marketing, or a related discipline.
• Between 1 and 3 years of relevant experience in sales, customer service, or account management within real estate or brokerage sectors is preferred.
• Knowledgeable about the Saudi real estate landscape, sales protocols, and mortgage financing options.
• Proficiency with CRM software and Microsoft Office applications.

Required Skills

• Excellent communication, presentation, and client relationship building capabilities.
• Strong negotiation, persuasion, and objection management skills.
• Customer-oriented mindset with effective problem-solving skills.
• Highly organized with a consistent approach to follow-up and account management.
• Motivated by achievable sales goals and skilled in managing multiple client accounts simultaneously.
• Fluent in Arabic with preferable proficiency in English.

Performance Indicators

• Meeting or exceeding assigned sales targets.
• Successful conversion rate from leads to sales.
• Promptness in responding to and following up with customers.
• High level of customer satisfaction.
• Accuracy and comprehensiveness in CRM documentation.
• Timely completion of bookings and sales paperwork.