Sales Project Lead

Company Overview

Southern Cross Health Insurance is dedicated to enhancing health outcomes throughout Aotearoa New Zealand. Our mission centers on empowering members to live well for longer by providing timely access to quality healthcare, promoting healthier lifestyles, and driving systemic improvements in the health sector. As a New Zealand-owned and member-focused organisation, we prioritise wellbeing in all that we do, delivering outstanding value to our members and fostering a workplace where employees can thrive.

Role Overview

The Sales Project Lead will be instrumental in steering and coordinating complex projects across multiple teams, aimed at improving customer experiences and furthering organisational goals. This role demands rigorous delivery discipline, fostering transparency and structure in all initiatives while collaborating with cross-functional teams.

Key Responsibilities

• Lead and organize the delivery of departmental projects and broader enterprise remediation efforts.
• Ensure consistent, high-quality project execution in line with established KPIs, deadlines, priorities, and compliance requirements.
• Oversee and manage inter-team risks, dependencies, key milestones, and progress to identify and address obstacles early.
• Create and sustain efficient delivery frameworks through appropriate planning, governance, and structured routines.
• Clarify and maintain clear responsibilities and accountability for outcomes across stakeholders and teams.
• Collaborate with specialist units such as Business Improvement, Change Management, Communications, Legal, Risk, and Value Streams to ensure success.
• Assist Risk, Legal, and Remediation teams with investigating potential remediation concerns.
• Drive remediation initiatives to completion with thorough documentation and evidence collection.

Candidate Profile

The ideal candidate is an organised, persuasive, and cooperative delivery expert who excels at simplifying complex processes and engaging a broad spectrum of stakeholders.

Required Qualifications and Skills

• A relevant business qualification or significant experience in project management, remediation work, or risk management.
• Proven expertise in stakeholder engagement and influence, including experience liaising with senior leadership.
• Comprehensive skills in project delivery, business analysis, change management, or governance frameworks.
• Sound knowledge of Agile methodologies and ability to integrate Agile with non-Agile environments.
• Deep understanding of risk assessment and management in regulated settings.
• Proactive, customer-focused mindset with the ability to manage competing priorities effectively.

Company Values

Our culture is defined by Ngākau nui (big heart), Āhurutanga (security), and Tikanga (correct procedure). We foster an inclusive, purpose-driven, and supportive environment where authenticity and belonging are paramount.

Employee Benefits

• Five days of wellbeing leave annually (pro-rated for part-time employees).
• Health coverage extending to employees and their immediate family/whānau.
• Life insurance plus discounts on pet and travel insurance policies.
• Additional parental leave advantages and financial wellbeing resources.
• Access to workplace wellbeing initiatives and programs.
• Flexible work-life balance with hybrid working possibilities.
• An annual volunteer day for team community involvement.

Diversity and Inclusion

We are committed to fostering diversity and inclusion, exemplified by our signing of the Pride Pledge, supporting employee-led networks including Rainbow, Māori, Pasifika, Neurodiversity, and Whānau Support groups.

Invitation

If you align with our vision and values and are passionate about making an impact in health insurance delivery, we welcome your application.