Sales Operations Lead

Role Overview

The Sales Operations Lead is responsible for enhancing efficiency, accuracy, and governance within the commercial sales processes at CNTXT's Commercial Sales Operations division. This role supports various sales channels including direct sales, partner sales, and government-sector transactions by reviewing commercial terms and documentation, coordinating order form processing and approvals, maintaining precise sales records, and ensuring operational tasks are completed prior to closing opportunities and customer activations.

Key Responsibilities

• Review commercial transaction documents and coordinate order forms, approval processes, and signatures, accounting for 30% of responsibilities.
• Drive continual improvements in Commercial Sales Operations processes, maintain related documentation, and facilitate sales enablement activities (25%).
• Support government-sector sales operations and vendor registration efforts (20%).
• Monitor service level agreements, maintain system data accuracy, and produce operational reports and dashboards (15%).
• Align with multiple stakeholders including Sales, Finance, Legal, Pre-Sales, Delivery, and Customer Success to resolve order-related issues and enable transaction closures (10%).

Required Qualifications

• Bachelor's degree in fields such as Business Administration, Finance, Marketing, Engineering, Information Technology, or Management Information Systems. A relevant master's degree is advantageous.
• 3 to 5 years’ experience in Sales Operations, Commercial Operations, Revenue Operations, Order Management, Sales Support, or related areas.
• Prior experience in environments like technology, cloud services, managed services, or B2B is preferred.
• Proficiency reviewing commercial terms, contracts, order forms, quotations, and obtaining approvals.
• Knowledge of direct, partner-led, and government-sector sales processes is beneficial.
• Experience with CRM and ERP tools such as Salesforce, Odoo, SAP Ariba, or similar platforms.
• Familiarity with government procurement platforms like Etimad Marketplace is preferred.
• Certifications including Salesforce Certified Business Analyst, Certified Six Sigma Green Belt, Google Cloud Digital Leader, Microsoft Azure Fundamentals, and AWS Certified Cloud Practitioner are advantageous but not mandatory.
• Language proficiency requirements: Professional business level in English and full professional/business proficiency in Arabic (mandatory).