Sales Officer

Job Overview

The Sales Officer plays a pivotal role in driving new business initiatives, nurturing existing client relationships, and advocating the company’s comprehensive logistics and supply chain services. The primary focus is on accomplishing sales goals, increasing market penetration, and delivering reliable services in transportation, warehousing, freight forwarding, and supply chain management.

Core Duties

• Seek and cultivate new commercial prospects in the logistics and transportation sectors.
• Market the company’s diversified logistics portfolio encompassing Air, Sea, and Land Freight Forwarding; Customs Clearance; Warehousing and Distribution; Transportation Services; Project Cargo; and Supply Chain Solutions.
• Engage in sales meetings, client consultations, and business presentations.
• Establish and sustain solid relationships with customers and vital stakeholders.
• Draft quotations, proposals, and commercial contracts.
• Negotiate pricing and service agreements with clients.
• Follow up diligently on leads, inquiries, and sales opportunities.
• Collaborate with operational teams to guarantee seamless service execution.
• Monitor and resolve customer service issues to uphold satisfaction.
• Keep detailed records of sales activities within the CRM system.
• Consistently meet or exceed monthly, quarterly, and yearly sales objectives.
• Analyze market trends, track competitor activities, and understand customer needs.
• Prepare sales reports and forecasts for management insight.

Educational and Professional Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Marketing, or a related discipline.
• Between 2 to 4 years of professional sales experience within logistics, freight forwarding, transportation, or supply chain industries.
• In-depth knowledge of freight forwarding, customs clearance, transportation, and warehousing processes.
• Preference for candidates familiar with the logistics market in Saudi Arabia.
• Possession of a valid driving license.

Skills and Competencies

• Proven abilities in sales techniques and negotiations.
• Strong communication and presentation capabilities.
• Customer-centric approach with focus on relationship management and networking.
• Business savvy with commercial awareness.
• Capacity to operate effectively under pressure to achieve targets.
• Proficiency in Microsoft Office applications and CRM platforms.
• Fluency in English and Arabic languages.

Key Performance Indicators

• Revenue generation levels.
• Achievement of gross profit margins.
• Number of new clients secured.
• Client retention rates.
• Volume of sales calls and site visits performed.
• Opportunity conversion rates.
• Sales pipeline value and growth metrics.
• Customer satisfaction assessments.

Additional Information

Preferred candidates will have prior experience with logistics and freight forwarding businesses, strengthening their effectiveness in this sector.