Sales Executive

About the Role

The Sales Executive role focuses on providing robust administrative and sales assistance to the Sales Team. This includes managing leads, preparing quotations, engaging in customer communication, tracking order progress, and ensuring smooth coordination among internal departments to facilitate seamless sales operations and enhance customer satisfaction.

Key Responsibilities

• Assist the Sales Team with daily sales tasks and respond to customer inquiries.
• Receive and log enquiries from a broad customer base including contractors, builders, architects, and project clients.
• Maintain ongoing communication with potential customers and follow up diligently.
• Create quotations, estimates, proposals, and other related sales documents as directed.
• Collaborate with the Sales Manager regarding pricing strategies, discount policies, and commercial terms.
• Keep accurate records of leads, enquiries, quotations, orders, and follow-up actions.
• Secure quotation approvals and close orders through persistent follow-ups.
• Coordinate order processing and delivery with Production, Purchase, Stores, Dispatch, and Accounts departments.
• Monitor outstanding orders and ensure prompt follow-up with responsible teams.
• Communicate delivery schedules and order statuses effectively with customers.
• Support the sales team in preparing comprehensive sales reports and management information systems (MIS) on a daily, weekly, and monthly basis.
• Manage customer and lead data using Excel, CRM systems, or relevant software.
• Provide assistance during client meetings, presentations, and site visits as needed.
• Build and maintain a database of architects, contractors, builders, consultants, dealers, and prospective customers.
• Gather and analyze market intelligence regarding competitors, pricing, products, and customer needs.
• Address customer queries professionally and escalate technical or commercial concerns appropriately.
• Help prepare sales support materials including product presentations, brochures, and samples.
• Ensure all sales orders and customer communications are properly documented.
• Perform other related sales coordination and administrative tasks as assigned by management.

Required Skills

• Strong communication and interpersonal abilities.
• Effective follow-up and coordination capabilities.
• Basic proficiency in MS Excel, Word, and PowerPoint.
• Competence in preparing quotations and maintaining detailed sales records.
• Professional telephone and email communication skills.
• Customer-centric approach with a professional demeanor.
• Ability to manage coordination across various departments.
• Excellent organizational and time management skills.
• Goal-driven with a proactive mindset.
• Eagerness to learn about roofing, ceiling, and construction products.

Qualification & Experience

• Educational qualification of a Graduate or Diploma holder in any discipline.
• 1 to 3 years of experience in Sales Coordination, Sales Support, Customer Coordination, or Business Development.
• Preferred experience in industries related to building materials, roofing, false ceilings, construction products, or interiors.