Sales Executive

Job Summary

The Sales Executive role at The Ritz-Carlton Hotel Company involves handling guest communications by coordinating with various departments such as Sales, Data Administration, and Accounting to address guest inquiries, requests, and issues. The position emphasizes using sales approaches that increase revenue while nurturing guest loyalty, including upselling opportunities and gifting complimentary benefits to patrons. The role includes promoting brand awareness both internally and externally and managing Marriott Rewards point redemptions.

Key Responsibilities

• Manage all reservation-related requests, including bookings, changes, and cancellations via phone, fax, or mail.
• Enter Marriott Rewards details accurately into the reservation system.
• Respond efficiently to guest calls, requests, questions, or concerns.
• Perform general administrative tasks supporting Sales & Marketing such as filing, emailing, typing, and faxing.
• Assist in employee training and motivation; act as a role model.
• Ensure compliance with company policies and maintain professional appearance and confidentiality.
• Provide outstanding guest reception and anticipate service needs, expressing genuine appreciation.
• Communicate clearly and professionally, both verbally and in writing; practice proper telephone etiquette.
• Develop and sustain positive team relationships and support collective goals.
• Monitor team performance to uphold quality standards.
• Handle light physical tasks involving objects up to 10 pounds without assistance.
• Carry out additional duties assigned by supervisors.

Preferred Qualifications

• Education: High school diploma or equivalent (G.E.D.)
• Experience: Minimum of 2 years in a related role
• No prior supervisory experience required
• No licenses or certifications necessary

Equal Opportunity Statement

The Ritz-Carlton values diversity and inclusion, providing equal employment opportunities without discrimination based on protected characteristics including disability and veteran status.

Company Culture

The Ritz-Carlton is globally recognized for its exceptional luxury service and guest experience, based on the "Gold Standards." Employees are encouraged to embody the company’s values, culture, and service excellence, contributing to an environment that empowers creativity and compassion. Joining this team offers the opportunity for professional pride, global collaboration, and personal growth.