Sales Engineer

About KnowBe4

KnowBe4 leads the digital workforce security industry by empowering organizations to enhance security awareness for both humans and AI agents. Trusted globally by over 70,000 organizations, KnowBe4 offers an advanced platform that integrates attack simulations, training, collaboration security, and AI-driven defense mechanisms to mitigate threats like social engineering and shadow AI attacks. The Melbourne office fosters a culture of innovation and collaboration.

Role Overview

The Sales Engineer supporting Small and Medium Business (SMB) clients plays a crucial role in pre-sales technical support. This position involves direct interaction with potential customers to identify their technical requirements and demonstrate how KnowBe4's solutions address these needs. The role also requires working closely with other teams, such as technical support, to resolve challenging technical queries.

Key Responsibilities

• Analyze and document technical problems, conveying resolutions to the development team or clients.
• Engage with prospective customers to thoroughly understand and define their technical needs or issues.
• Increase brand recognition of KnowBe4 products within the assigned region or territory.
• Develop and maintain relationships with partners, prospects, and existing clients to support sales goals.
• Resolve technical challenges that could hinder closing sales deals.
• Collaborate with the sales team to deploy and oversee technical proof-of-concept demonstrations for potential clients.

Required Qualifications and Skills

• Preferably holds a 2-year or technical degree.
• Proficient in Gmail and Google Docs.
• Familiar with Microsoft Office applications, specifically Word and Excel.
• Experience using web browsers such as Chrome and Internet Explorer.
• Strong communication skills, both verbal and written.
• Highly organized, goal-driven, and able to manage time effectively.
• Technical troubleshooting and analytical skills.
• Demonstrates integrity, accountability, respect, and strong commitment.
• Excellent collaboration and teamwork abilities.
• Capable of working independently with minimal supervision.

Employee Benefits

Employees enjoy a motivating, modern work environment with perks including company-wide bonuses based on monthly sales achievements, referral bonuses, tuition and certification reimbursement, adoption assistance, and certification completion incentives. Detailed benefits information is available on the company’s career webpage.

Additional Information

Applicants may be required to undergo assessments and background checks during the hiring process. KnowBe4 is committed to equal employment opportunities and complies with laws protecting against discrimination based on race, color, religion, and other protected characteristics. Reasonable accommodations are provided upon request for applicants requiring assistance in the selection process. Recruitment agencies are not considered.