Sales Development Representative

About Qualtrics

Qualtrics develops software used by leading global brands to enhance frontline experiences, foster high-performing teams, and craft beloved products. As pioneers of the Experience Management field, we serve over 18,000 clients worldwide. Our culture thrives on resilience, determination, and teamwork focused on exceptional customer service.

Role Overview

The Sales Development Representative (SDR) will play a pivotal role in expanding our presence across Southeast Asia by initiating meaningful conversations with prospective clients and setting up qualified meetings for our sales team. This position mainly involves proactive outbound prospecting alongside responding to inbound leads, closely collaborating with Account Executives and partnering with Sales and Marketing teams to identify target accounts and tailor solutions to client needs.

Key Responsibilities

• Generate sales pipeline within assigned Southeast Asia markets by identifying suitable accounts and contacts, converting outreach into qualified meetings.
• Conduct consistent outbound prospecting via calls, emails, and messaging platforms, aiming to book 5-10 meetings weekly, adjusting tactics to fit audience and market needs.
• Enhance meeting conversion by investigating prospects’ business challenges and customizing outreach accordingly.
• Efficiently respond to inbound leads, prioritize tasks, and convert interest into valuable sales opportunities.
• Collaborate with Account Executives to align on target profiles and share insights to maximize account coverage.
• Develop a repeatable outbound sales process by experimenting with messaging, analyzing results, and sharing successful approaches across the team.

Success Factors

• Focus on generating qualified meetings and pipeline over transactional activity completion.
• Strong questioning skills and ability to understand and contextualize customer challenges.
• Comfortable engaging prospects through diverse communication methods and adapting messaging per market.
• Persistence and discipline to maintain high energy despite challenges and rejections.
• Analytical skills to recognize patterns and make informed decisions quickly without waiting for perfect data.
• Openness to testing, iterating, and continuous improvement based on feedback.
• Collaborative mindset working effectively with Account Executives and other teams.

Professional Growth Opportunities

• Structured SDR career path with progression from SDR 1 to SDR 3 and potential transition to Account Executive roles.
• Development of core skills in prospecting, discovery, objection handling, and pipeline generation across diverse Southeast Asian markets.
• Exposure to cross-functional collaboration incorporating Sales, Marketing, and broader revenue functions.
• Experience in selling to varied buyer types and communication styles, including relationship-focused outreach.

Candidate Profile

• Proven ability to work toward measurable targets within a performance-driven environment.
• Experience in roles involving direct communication, quick rapport building, objection handling, preferably in customer service, retail, hospitality, real estate, or similar sectors.
• Demonstrated curiosity, initiative, and capability to think critically and act independently.
• Strong organizational skills with consistent follow-through managing outreach and priorities.
• University degree is advantageous but not mandatory; emphasis on talent and potential is paramount.
• Additional languages such as Bahasa, Tagalog, Malay, or Mandarin Chinese are beneficial but not required.
• Must have legal work authorization in Singapore.

Team Environment

• Join a high-achieving, supportive SDR academy focused on coaching and development.
• Collaborate within a regional team spanning Singapore, India, Korea, and ANZ providing diverse market exposure.
• Clear career advancement path, fostering growth from SDR to Account Executive roles.
• Embrace a team culture valuing diverse backgrounds and a broad range of strengths.

Benefits and Work Model

• Hybrid work schedule: three days per week in the Singapore office (Monday, Thursday, and one additional day chosen by leadership) with two remote working days.
• Access to a centrally-located office near Singapore’s CBD.
• Complimentary lunch provided on office days.
• Supportive atmosphere emphasizing hands-on coaching, development, and clear sales career pathways.

Equal Opportunity and Accessibility

Qualtrics is committed to inclusiveness and equal opportunity for all qualified candidates regardless of race, gender, religion, disability, or other protected characteristics. Reasonable accommodations are available throughout the hiring process and employment.