Sales Development Representative

About InboxKit

InboxKit is an all-in-one cold email infrastructure platform tailored for agencies, sales teams, and businesses focused on outbound marketing. The platform offers official provisioning of Google Workspace, Microsoft 365, and Azure mailboxes, enabling teams to commence sending emails within ten minutes via fully automated DNS setup and deliverability safeguards. Key features include built-in email warmup, InfraGuard monitoring, inbox placement testing, integrations with over 15 sequencing tools, full API access, and bulk mailbox setup. As the exclusive official Google Cloud Partner in this domain, InboxKit ensures enhanced reliability, achieving over 95% inbox delivery rates at scale, and protects against unexpected account suspensions. Notable clients include PwC, Zendesk, and Gorgias, with more than 500,000 mailboxes and 1,000 agencies utilizing the platform.

Responsibilities

• Respond to every inbound and intent-flagged lead promptly, targeting less than 5 minutes for hot inbound leads and same-day responses for intent signals.
• Manage the assigned intent lead queue daily, ensuring no lead remains unattended for more than 24 hours.
• Execute a structured multi-step engagement process for each lead using calls, emails, LinkedIn, WhatsApp, with 8–12 touches before marking a lead as closed-lost.
• Make 60–80 connected-intent calls each day, focusing primarily on meaningful conversations rather than just call volumes.
• Follow up diligently with no-shows and reschedules to re-engage them instead of dropping the contact.
• Record details of every call, email, outcomes, and next steps in the CRM system (Attio) within the same day.
• Maintain accuracy of lead stages, disposition codes, and next-action dates consistently.
• Provide daily activity reports and weekly pipeline updates, identifying and escalating blockers promptly.

Experience and Skills Required

• 2 to 5 years of experience as a Sales Development Representative (SDR) or Business Development Representative (BDR).
• Fluent American accent is mandatory.

Preferred Qualifications

• Familiarity and working knowledge of the outbound email environment, including email infrastructure, domain configurations, DNS records such as SPF, DKIM, and DMARC.
• Understanding of inbox provisioning, email warmup procedures, deliverability challenges, and operations of outbound teams.
• Capability to confidently discuss with agencies, outbound teams, and company founders regarding email spam issues and solutions.
• Awareness of competitor offerings and ability to distinguish InboxKit's advantages without negative comparisons.