Sales Coordinator

Overview

This Sales Coordinator role based in Kigali, Rwanda, supports the Sales & Marketing team through a variety of administrative and client-facing tasks. The position requires handling general office duties such as filing, emailing, typing, faxing, and copying. Candidates will assist in preparing sales-related materials including proposals, contracts, and event orders. A key responsibility is promoting Marriott's brand image both within the company and externally.

Key Responsibilities

• Provide day-to-day office assistance to the Sales & Marketing department.
• Prepare and manage sales documentation throughout the sales cycle.
• Compile materials and assemble informational packages like brochures and promotions.
• Utilize effective sales techniques to maximize revenue while preserving guest loyalty.
• Record, verify, and reconcile sales data such as commissions and leads within sales software.
• Field guest inquiries concerning facilities, services, packages, and special offerings.
• Serve as a liaison for clients via telephone and email, addressing questions and requests promptly.

Additional Duties

• Adhere strictly to all company policies and maintain a professional appearance and conduct.
• Handle confidential information responsibly and safeguard company assets.
• Welcome guests with warm hospitality consistent with company standards and anticipate their needs.
• Communicate professionally with colleagues and guests, including telephone etiquette and accurate document preparation.
• Foster positive teamwork, support colleagues, and respond constructively to workplace concerns.
• Comply with quality assurance standards and perform physical tasks such as lifting or moving objects up to 10 pounds.
• Carry out other reasonable duties as assigned by supervisors.

Preferred Qualifications

• Minimum education: High school diploma or equivalent (G.E.D.).
• At least one year of related work experience in a similar role.
• No supervisory experience required.
• No specific licenses or certifications necessary.

Company Commitment

Marriott International is an equal opportunity employer valuing diversity and inclusivity. We welcome candidates from all backgrounds and are committed to non-discrimination based on protected categories including disability and veteran status. Marriott Hotels emphasize innovation in hospitality while honoring a long legacy of exceptional service. Joining Marriott means becoming part of a global team focused on delivering outstanding guest experiences and nurturing employee growth. JW Marriott, part of Marriott's luxury collection, invests in associates by providing training, development, recognition, and a supportive environment dedicated to well-being, known as "The JW Treatment™." This position offers the opportunity to contribute to a prestigious brand renowned worldwide.