Sales and Customer Support Executive

About FormLLC

FormLLC assists entrepreneurs worldwide with legal registration and operation of U.S.-based businesses remotely. Their comprehensive packages serve non-U.S. residents, including LLC formation in all states, EIN acquisition without SSN, BOI report filing, and U.S. bank account setup. Having helped over 5,000 global clients like freelancers, Amazon sellers, agency owners, and SaaS founders, they also offer services such as registered agent, business address, annual reports, and IRS tax filing, supported by robust compliance.

Role Overview

As a full-time remote Sales and Customer Support Executive, you will engage with customers via email, chat, and phone, providing clear guidance about FormLLC’s offerings and facilitating the U.S. company registration process. You will manage both pre-sales and post-sales inquiries, assist with onboarding, follow up on potential leads, and help clients select appropriate service packages. Daily responsibilities include problem resolution, escalating complex cases, maintaining accurate client records, ensuring customer satisfaction and loyalty, and collaborating with internal teams to improve support procedures and service quality.

Qualifications and Skills

• Proven ability in customer-facing roles emphasizing clear, professional communication.
• Competence in managing online support platforms such as email, live chat, and social media to deliver prompt and accurate responses.
• Demonstrated capacity to enhance customer satisfaction through proactive engagement, issue management, and trust building.
• Basic technical aptitude to comprehend service workflows, troubleshoot common issues, and liaise with relevant teams.
• Fluent spoken and written English; multilingual abilities are considered a plus.
• Experience engaging with international clientele and simplifying U.S. business registration concepts.
• Familiarity with CRM systems, ticketing tools, and productivity applications like Google Workspace or Microsoft Office.
• Strong organizational skills, meticulous attention to detail, and ability to multitask effectively.
• Previous experience in sales or customer service sectors, ideally within service-oriented or financial/legal industries.
• Educational background involving a diploma or degree in Business, Commerce, Communications, or related disciplines is preferred.